About Us : IDP Education Limited is an ASX listed company that is50% owned by 38 Australian universities and headquartered in Melbourne,Australia.
IDP’s core business lines include student placement toAustralia, US, UK, Canada and New Zealand institutions, English-languagetesting and training.
We are setting out to be the world's leadingplatform and connected international student community through buildingtons of new products to put our customers at the heart of everything wedo.
For over 45 years ourglobal network of 93 offices has been helping students to achieve their goalsthrough studying abroad.
By pursuing a global education at the beginning oftheir careers, we help them experience life-changing opportunities. Formore than 2,000 employees in more than 50 countries, IDP Education is aspecialist employer of choice in major cities across the globe.
If you share our passion in helping people to pursuetheir dreams through education and thrive in an innovative agile digitalculture then come and join us as we undergo our digital revolution.
ResponsibilitiesBusiness & Sales ManagementDrivethe development and implementation of office based business plans which addresscountry needs and are aligned to IDP’s strategic milestones.
Setand monitor office level KPIs to support the implementation of the zonesbusiness planImprovezone business performance by identifying and maximising opportunities forleverage across offices of knowledge, skills and infrastructureFinancial ManagementProvideinputs and once budget is set monitor Pipeline and Revenue budgets of the zone.
With finance team, monitor results and initiate corrective action where requireCollaboratewith Finance and Supervisor to implement forecasting methodologies andprocesses to achieve accurate, timely pipeline and revenue forecasts for alloffices within the countrySales PerformanceDevelop and maintain a strong sales andservice culture within the business.
Identify,develop and implement strategies to achieve sales objectives for the officesfor student placement. Monitor results and initiate corrective action whererequired.
Collaboratewith Destination Managers, Marketing to develop and implement lead generationprograms including events, client office visits, web etc, ensure counsellingcapacity / capability as per targets and ensure consistent sales, service andclient management performance standards and benchmarks which are continuouslyimproved.
Leadand support Offices to improve Sales productivity through the implementation ofglobal CRM system adoption, pipeline management, conversion benchmarks.
Improvesales skills through trainingService StandardsProvide inputs and take necessary actionsto the ongoing development and maintenance of service and client managementperformance standards and benchmarks for the officesGlobal ParticipationDrive and guide the offices participationin and execution of global improvement projects where applicablePeopleDevelop a strong Counselling, Sales team to oversee the creation of adynamic, inclusive work place, building the culture while recognising andcelebrating innovation success and achievementCommunicationsSpeedily determine when an issue needs to be escalated to the Supervisor for resolution Proactively provide timely feedback and advice to the Supervisor on the management of offices and on from competitor activities , changing business environment, change in student VISA policies etc.
ComplianceWithsupport of Finance team manage business systems and processes to ensure thatall financial accounting obligations are met to the standard set by IDP and inline with local laws and accounting standards Integratecompliance requirements into staff performance appraisals and annual objectivesEssential requirements Bachelor’s or equivalent degreeDemonstrated skill in managingmultiple offices in a customer facing MULTINATIONAL COMPANY with experience indeveloping business plans, budgets and skills to monitor, review and report onprogress.
Proven ability to motivate and lead multi office based team to achieve demonstrable outcomes. Practicalexperience in managing diverse stakeholders (clients & students) withdiverse interests to their satisfaction, but always keeping to the ultimategoal of the organisation.
Strong problem resolution skillsExperience in working with CRMsystems will be desirable A strong, ethical leader who acts with integrity and in the best interests of the business.
Respects diversity in employees Excellent presentation and communication skills Good written and verbal English skills cEHLFKRemr6BOlaKld2Sj6