Learning Experience Specialist-2
PayPal
Bengaluru, India
3h ago

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ : PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy.

Our open digital payments platform gives PayPal’s 267 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person.

Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid.

Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Learning Experience Specialist, (LES), based in Bangalore will be responsible for delivering a variety of training solutions for Credit and Financial Services Solutions, (CFSS), supporting Resolutions and Protections Services, (RNP), teammates.

The Learning Experience Specialist, (LES), based in Bangalore will be responsible for delivering a variety of training solutions for Credit and Financial Services Solutions, (CFSS), supporting Resolutions and Protections Services, (RNP), teammates.

Training topics include the PayPal Business Model, PayPal products, processes and procedures and are delivered during new hire, up-

skill, refresher and ad hoc training experiences. The LES will work on cross-functional and global projects to drive performance improvement, collaborate with the RNP Business Leaders to support business KPIs and act as a SME for RNP.

Areas of focus include developing and facilitating an engaging learning experience to teammates, project management, training needs analysis, assessing training effectiveness, coaching and building effective business partnerships.

Core Responsibilities :

Regularly use PayPal customer and teammate products, work in production and innovate to improve the teammate and customer experience

Leverage different learning methods and channels (e-learning, discussion boards, classroom, simulation, web-conference) to enable learning, increase engagement and impact performance

Proactively communicate with stakeholders and Learning Business Partners on identified performance improvement opportunities

Design learning experiences that support business objectives

Collaborate and communicate with the learning team on effective design and implementation for maximum impact

Demonstrate an understanding of CFSS metrics and how teammate behaviors impact performance

Qualifications :

Bachelor Degree or equivalent

Demonstrated ability in both independent facilitation and training principles

Demonstrated ability to write training related material

Ability to work flexible hours and / or overtime as business needs dictate

Travel to other PayPal sites, including global locations, may be required

Job Requirements :

Basic knowledge of adult learning principles and the ability to apply those concepts in a learning culture

Ability to learn new skills and PayPal product knowledge quickly and determine the best way to reinforce the new skills

Thrive in a constant change environment and be a change champion for their colleagues

Capable of delivering back-to-back in-classroom training

Experience :

Excellent communication, facilitation and interpersonal skills

Must be a team player with an ability to lead in the classroom to motivate and inspire others

Candidates must demonstrate proven experience and success in training needs analysis, design, delivery & assessment

Previous experience of customer service is essential

Project Management experience valued

Experience using Microsoft Office products including : Excel, Word, Outlook, Visio, and PowerPoint

Experience with Adobe Captivate, Articulate or any e-learning tools would be a plus

Candidates must have a proven track record in achieving strong results as well as continually displaying initiative to take on additional responsibilities towards professional growth

Ability to handle multiple projects under pressure

Ability to maintain highly confidential information

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