Technical Support -Level 2
Motorola Solutions
Gurgaon, India
3d ago

Responsibilities :

  • Maintain a strong understanding of Avigilon software and products, including cameras, servers, and networks.
  • Troubleshoot Avigilon hardware and software products over the phone and through remote sessions
  • Concisely document software, hardware, and network information in a case management system
  • Provide an exceptional customer experience during calls, emails, chat, and customer escalations
  • Prioritize between tasks including inbound calls, existing case management, live chat, email requests
  • Maintain a highly effective working relationship with cross-functional members from all departments within the company and global colleagues from various cultures and backgrounds
  • Demonstrate flexibility and ability to learn quickly.
  • Ability to develop and maintain customer rapport.
  • Basic Requirements

    Preference will be given to candidates with the following skills and experience :

  • A Bachelor’s Degree in Engineering or Computer Science or equivalent experience.
  • Previous experience with large scale enterprise class IP Video Surveillance systems.
  • At least six to eight year’s applicable work experience.
  • Speak, read, and write English fluently (required) and local Languages preferred.
  • Associate level certifications in IT and Computer Networking (, CCNA), or equivalent related experience.
  • Professional level certifications in IT and Computer Networking (, CCNP).
  • Certification in VMware and / or Hyper V.
  • A solid knowledge of networking technologies (TCP / IP, SNMP) essential.
  • A passion for supporting customers in a technical environment.
  • Excellent written and verbal communication skills.
  • Experience in a customer service or technical support role
  • Exceptional skills in problem solving, time management, and verbal / written communication
  • Self-motivated and focused with a passion for technology and customer satisfaction
  • Must be able to quickly learn and understand new ideas and concepts
  • None

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