Associate Manager - Support Services, Reconciliation
Standard Chartered
Chennai, India, ASEAN & South Asia
1d ago

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours -

do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base.

Skills Required

  • Expert knowledge of reconciliations and TLM.
  • Strong knowledge of accounting / underlying product operations
  • Strong English communication skills both written and oral
  • Knowledge of MS suite of applications is a must, word, excel & PowerPoint
  • Ability to independently interact with wide set of senior stakeholders across multiple countries
  • Good people management skills with min. 4-5 years of people management experience for Grade Fs
  • Good knowledge of Cost management.
  • Ability to deliver as per target timelines Objectives
  • Manage account reconciliation activities covering;1.Nostro account reconciliations,2.Internal / GL account (suspense and sundry) reconciliations, 3.
  • Trade / Stock and Position reconciliations, 4.Credit Card, ATM, retail branch banking reconciliations

  • Perform error free reconciliation as per procedures (DOI) / Reconciliation Policy using reports from various transaction processing and recon applications.
  • Prior experience of working with TLM (Transaction Lifecycle Management) or any automated reconciliation platform preferred
  • Handle customer queries and correspondence (both internal and external) and maintain effective working relationships with all departments, country and internal stakeholders including technology teams.
  • Ensure effective follow ups and escalations, both internal and external, in resolving outstanding reconciliation items, process and system issues, as per agreed SLA / reconciliation matrix, DOIs.
  • Ability to differentiate escalations to various senior levels depending on the nature and impact of an issue / open reconciliation break with clear articulation of the requirement and attention from them is a must.

  • Actively look for opportunities to standardize processes / automate / eliminate non value added activities and implement them for process improvements.
  • Liaise extensively with a wide set of senior stakeholders, get required support to resolve long outstanding reconciliation open items and get buy in to implement process / system changes
  • Continuously improve team productivity to the standards prescribed
  • Create sufficient back-ups for each process to eliminate key staff risk at any point of time.
  • Work to reduce System Downtime in collaboration with technology teams
  • Perform end-to-end analysis of reconciliation processes and controls and propose solutions for addressing gaps, from a reconciliation perspective.
  • Perform root-cause analysis of reconciliation errors and issues with clearly articulated mitigation plans.
  • Follow up on risks with both internal teams and external stakeholders for timely closure without becoming overdue and promptly update actions to risk teams ahead of target timelines
  • Familiarize with Group Operational Risk, Group Money Laundering Prevention and other Policy and Procedures to the extent applicable.
  • Uphold the values of the Group and Company at all times.
  • Comply with all applicable rules / regulations and Company & Group Policies.
  • Ensure adherence to all SLAs and proper updating of all logs such as TAT, system downtime, errors and exceptions log.
  • Carry out BCP tests.
  • Assist in Department & Group related projects. Qualification and Years of Experience :
  • Graduates / Post graduates 7 to 9 years of relevant experience
  • Apply
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