Customer Success Manager
Zscaler, Inc.
Chandigarh
4d ago
source : Shine

Customer Success Chandigarh, India

Responsibilities

  • Take ownership of your accounts, be the advocate for, and champion their needs into Zscaler
  • Work with cross-functional teams to own and ensure customer deployments are completed quickly and efficiently
  • Through monthly and quarterly interaction become the trusted advisor to your customers
  • Work with the Customer to understand and ensure their business objectives are realised.
  • Work closely with the Field Sales Team on identified opportunities for expansion within your accounts.
  • Through interaction with the Customers, Operational, Management, and Director / CxO levels, ensure all are able to see the value of the service
  • As trusted advisor recommend ways your customer can get more value from the service.
  • Ensure you are aware of your customer s pain points and coordinate cross-functional teams to get the customer the best outcome.
  • Requirements

  • Candidate should have 4-8 years of experience working in a customer-facing role (Ideally Project Management or Customer Success with a Technical background but Customer Support would be considered).
  • Good understanding of IT and Network Security fundamentals such as Firewalls, Proxies, and Web Security Gateways.
  • Familiarity with Network Architectures and network routing concepts.
  • Highly motivated self-starter with competitive personality and strong attention to detail.
  • Team player who possesses a desire and ability to work in a fast-paced, goal-oriented high growth sales environment
  • Exceptional communication skills, both oral and written, coupled with excellent listening skills.
  • Apply
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