Manager Inbound contact center-Leading Life insurance
Flex-I Partners
Bangalore, India
3d ago

Job Description

Lead inbound and outboundcall center functions to deliver sales and service propositions which alignwith business strategies, achieving customer satisfaction and financialobjectives.

In short, to manage core relationships with our call centers

  • Ensure the delivery ofeffective and qualitative response to customers (voice and non-voice). Setting high standards of service by makingthe most effective and efficient use of call-
  • center staff and technologyresources

  • Work with outsourced callcenter managers to clearly define their responsibilities and develop keyperformance indicators / goals to ensure effective and efficient operation of thecall center
  • Develop short and long-termplans for the call center delivering direction, process improvement, humanresource capability and organization support
  • Desired Profile

    Should have exposure in life insurance process

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