Lead inbound and outboundcall center functions to deliver sales and service propositions which alignwith business strategies, achieving customer satisfaction and financialobjectives.
In short, to manage core relationships with our call centers
Ensure the delivery ofeffective and qualitative response to customers (voice and non-voice). Setting high standards of service by makingthe most effective and efficient use of call-
center staff and technologyresources
Work with outsourced callcenter managers to clearly define their responsibilities and develop keyperformance indicators / goals to ensure effective and efficient operation of thecall center
Develop short and long-termplans for the call center delivering direction, process improvement, humanresource capability and organization support
Should have exposure in life insurance process