MS Engineer (L1)
NTT Ltd.
Bangalore, India
1d ago

In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things.

We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure.

At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.

The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.

Want to be a part of our team?Their primary objective is to ensure zero missed service level agreement conditions. The DC Engineer (L1) focuses on first line support for incidents.

Should have L1 network troubleshooting skills. Working at NTT Candidate should have 3+ years experience working in NOC,L1 technical support team.

N / W engineer having hands-on experience in troubleshooting N / W related issues. CCNA certification preferred. Hands-on experience on any monitoring tool and ticketing tool.

Hands-on experience in event and incident management. Must be able to work all shifts in a 24 / 7 Client Support work environment with Saturday / Sunday working.

Perform L1 network troubleshooting steps for the customer reported issues. Monitor the ticket queue / reports to ensure tickets never exceed SLA Ensure all emails from clients and respective stake holders are responded within SLA Manage the stakeholder communication on the incident and liaise with second level teams for issue resolution.

Regular ticket reviews and follow ticket handling procedures and timely ticket closures. Immediate Joinee only. This is for Contract Hire.

What will make you a good fit for the role? Immediate Joinee only. This is for Contract Hire.

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