App Support Engineer I - Hyperion - Enterprise App Support
BNP Paribas
IN-MH-Mumbai
10d ago
  • 1-4 years of experiene in application / production support in LINUX / UNIX / Windows environment and third party vendor products.
  • 2 + years working on Orcacle database / Hyperion(Essbase, Planning, Financial Reporting) / OBIEE, maintaining infrastructure / application administration.
  • more than 2 + yeard experience on scripting shell (required) and other scripting tools python etc(preferable)
  • 2+ years Experience working on java environment related to infrastructure / installs / upgrades.
  • more than 2 + years of write troubleshoot shell scripts and sql (Oracle) for regular maintenance jobs to improve performance and uptime.
  • Collaborate internally with and external vendors to maintain SLA and provide escalations.
  • Maintenance of the Application Infrastructure platform (upgrades, patches, health monitoring).
  • Worked on Change Management Tools to track all the incidents and changes and to plan the production changes as per the change management policies.
  • Provide L1 L2 tier troubleshoot / production support (oncall) for applicaiton support jobs in production.
  • Collaborate and work with development team on L3 issues and follow the task to completion.
  • Provide on call support(if required) for month / quarter end support for financial close applications .
  • Participate in IT upcoming releases, risks, mitigation plan and create implementation plan.
  • Ensures adherence to bank and information systems policies and procedures, security measures and audit standards.
  • Team player and a self learner in new technology and vendor products.
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