Order Management Specialist
Thomson Reuters
Bangalore, India
7d ago

Job Description

This role sits within our Financial & Risk ( F&R ) business. On January 30, 2018, Thomson Reuters announced that it signed a definitive agreement to enter into a strategic partnership with private equity funds managed by Blackstone related to the company's F&R business.

As part of the transaction, Thomson Reuters has agreed to sell a 55% majority stake in Financial & Risk and will retain a 45% interest in the business.

Thomson Reuters will maintain full ownership of its Legal, Tax & Accounting and the Reuters News businesses. The transaction is expected to close in the second half of the year and is subject to specified regulatory approvals and customary closing conditions.

When the transaction closes, this role will be included in the new F&R entity. Further information on this can be found at

Project Overview : The Enterprise Business Operations (Order To Cash)- Global Center Bangalore provides the order management-

order processing administration, billing and collections function for Thomson Reuters. The Bangalore centers purpose is to work with other regional centers in Geneva, London, St.

Louis, Costa Rica and Sydney to provide order management support for our customers. The team also performs key compliance functions for the order process, maintains product administration and country price lists, and constantly strives to improve the way that we manage the internal order process to help improve our service to customers.

Essential Day-to-Day Responsibilities :

The work may include any of the following depending on the region the role is responsible for.

Manage the order process for select products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy.

Escalate all delays to internal groups including to the senior members of the team as appropriate

Accountable for meeting and maintaining defined standards for quality and productivity

Manage internal customer queries and communication in a professional and service-minded manner ensuring

Be a team player and ensure that internal and external customer's requirements are met - attend team meetings

Responsible for online Maintenance, Lapsing of subscriptions and access related issues.

Support billing team in validating online invoices and portals

Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times.

Creating and modification of customer master data.

Meet agreed volume, service and quality targets

Qualification :

Graduate / post-graduate in related field such as commerce or accounting

Required Skills :

Good data interpretation skills

Good working knowledge of computer systems. Knowledge on SAP, Sales force is an advantage

Customer focused

Ability to prioritise and attention to detail

High aptitude for learning

Deadline oriented and ability to multi-task

Should possess excellent communication written and verbal and able to work as a team

Ability to work independently on multiple activities, showing appropriate level of prioritisation and escalation skills

Should be flexible working in night shifts

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers.

As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences.

With over 55,000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world.

Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under country or local law.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

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