SMS Factory
6d ago
source :

POSITION CUSTOMER SUPPORT EXECUTIVE JOB DESCRIPTION Take ownership of all standard and premium rated MO related duties and administration as well as all escalated coverage connectivity and routing queries Supplier gateway communications Training of staff in MO tools and processes when required Gateway communication reporting failures and any errors such as character encoding non delivery delays or feature support to suppliers Respond to queries regarding all connectivity issues such as gateways routing pricing profiles features and delivery queries from internal staff Making changes on router to gateways such as adding new destinations disabling faulty routes updating feature support pricing changes etc Gateway monitoring to ensure gateway uptime is maintained Complete monthly feedback reports for management Core Competencies Good interpersonal and communication skills and able to communicate clearly Ability to write clearly and concisely Identify and effectively respond to the diverse needs of customers Able to work reliably and responsibly with colleagues and manager to achieve all goals Must be comfortable in Microsoft Windows environment with good working knowledge of the Internet email MS Outlook MS Word MS Excel and general computer concepts Experience and Education Experience in an IT and or telecoms related position would be advantageous such as technical helpdesk An IT or telecoms related certificate diploma or degree would be advantageous

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