Core Responsibilities :
Single advocatefor Hyderabad site, managing strategic stakeholders such as the site leader,real estate and facilities, local IT, local security.
Ensuring effectivebusiness relationships to anticipate and manage issues and escalations.
Responsible forannual site plan and delivery, working with Site Admin, Ambassadors and otherpartners to ensure success.
Drive programs and project forCSS to improve employee experience, curate the MS Culture and CSStransformation.
Ensure effective business operations for CSS team includingfacilities and office space management, business support operations, complianceand adherence to local regulations & standards, insurance, and health &safety.
Manage anefficient and modern administrative support framework.
Drive siteidentity to create visual impact of CSS, local culture, recognition and a senseof belonging eg through All Hands, Newsletters etc.
Work closelywith CSS Leadership teams on representing xxx country / site eg, CSStransformation, manager communities, culture, organisation alignment
Localengagement with CSS Business Engagement Manager, HR, and other onsite teams to createopportunities to collaborate, develop services and demonstrate CSS value.
Accountable for improving sitehealth in Hyderabad through use of data(scorecards, power BI) and reviews eg monthly ROB, using insights to innovateand identify emerging issues.
Business continuity management,collaborating with (Real Estate andFacility) RE&F, Security and delivery teams to ensure smooth transitionof operations during local disruption and continuity situation
Success Criteria : includes :
Consistent andthorough measurement of site performance (eg, Site Scorecard and Dashboards)
Strong positivefeedback from a multitude of stakeholders (site leads, site employees, and CSSpeers)
Work Health Index and EngagementIndex for site
Skills & Qualifications :
7-10+ years of services andsupport experience; self-motivated, confident working with senior leaders andcomfortable working in a matrixed organization.
Demonstratedbusiness acumen, being able to understand how site management links to key businessobjectives for a customer service organization.
Demonstratedskills in delivering success, proactively thinking ahead and solving forpotential problems, and ensuring resolution of current issues / complaintseffectively.
Ability tocreate effective relationships, listen, communicate, influence, and collaboratecross-team at all organizational levels
RelevantBachelor’s degree or experience commensurate with job expectations for thisposition is required.
Travel may be required as needed.
Microsoft is an equal opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, sex, sexual orientation, gender identity or expression, religion,national origin or ancestry, age, disability, marital status, pregnancy,protected veteran status, protected genetic information, political affiliation,or any other characteristics protected by local laws, regulations, orordinances.