Senior Analyst-Query Management
Accenture
Bengaluru, India
15h ago

Job Description

Job Skill : Service Desk

Designation : Management Level - 10-Senior Analyst

Job Location : Bengaluru

Qualifications : Graduate - Diploma in Any Discipline / Any Graduation / Under Gradudate

Years of Experience : 5-8 years

About Accenture

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services.

We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers.

With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.

Visit us at www.accenture.com

Job Summary

You will be aligned with our Customer Support vertical and help us in managing / resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.

You will also be responsible for closing the fault and complaints within SLA's.

You will be working as a part of Query Management team which is accountable for the Inbound / Outbound calls and e-mail / chat support to resolve customer issue.

The Service Desk team is focused on providing 1st level customer service support to clients with respect to their operations.

The team acts as a Single Point of Contact ("SPOC") to meet the communication needs of both users and clients, and to satisfy both customers and clients.

Roles and Responsibilities

In this role you are required to do analysis and solving of increasingly complex problems. Your day to day interactions are with peers within Accenture.

You are likely to have some interaction with clients and / or Accenture management. You will be given minimal instruction on daily work / tasks and a moderate level of instruction on new assignments.

Decisions that are made by you impact your own work and may impact the work of others. In this role you would be an individual contributor and / or oversee a small work effort and / or team.

Please note that this role may require you to work in rotational shifts.

Qualifications

Graduate - Diploma in Any Discipline / Any Graduation / Under Gradudate

Important Notice

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fc.check accenture.com immediately.

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