Support Engineer
Spoke
Gurgaon, India
6d ago

Responsibilities

  • Work closely with the Customer Success team to understand real-time issues customers encounter.
  • Document and triage incoming customer questions and issues.
  • Assist in the drafting of customer-facing technical documentation.
  • Work cross-functionally with Engineering / Product / CS to resolve and understand the impact of incoming issues.
  • Assist the Customer Success team in onboarding new customers.
  • Work closely with the Quality Assurance team to ensure new features are communicated properly to customers.
  • Requirements

  • Experience working with customer in a support capacity.
  • Familiarity with querying databases (MongoDB preferred).
  • Ability to triage and organize requests from multiple teams.
  • Experience with project management tools.
  • Strong communication and documentation skills.
  • Experience with Javascript is preferred.
  • Benefits

  • Competitive salary and meaningful equity in a fast-growing start-up.
  • Catered lunches every day (dinner is with friends / family!).
  • Comprehensive health, vision and dental insurance for you and your dependents.
  • 401(k) program.Gym membership of your choosing.
  • Flexible vacation policy and paid parental leaves.
  • Commuting benefits include transport allowance or parking in SF. (When in office)
  • If there’s something important to you that’s missing, we'll add it!

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