Technical Service Engineer - Mumbai
Dover Corporation
Mumbai, MH, IN
1d ago

The Company

Markem-Imaje is a wholly owned subsidiary of the US-based Dover Corporation is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, and print and apply label systems.

Markem-Imaje provides global reach to over 50,000 customers with 30 subsidiaries, 6 technology centres, several equipment repair centres and manufacturing plants with the most comprehensive marking and coding portfolio available in the marketplace.

Job Summary :

The Technical Service Engineer is responsible for performing on-site installation, maintenance, service repair and support for Markem-

Imaje products and services.

Roles & Responsibilities :

  • Responsible for PM, Installation, & Breakdown calls.
  • Perform corrective and curative interventions to ensure the lowest down time and pursue with an approach of fix first time’.
  • Pro-actively maintain knowledge of core products related to the installed base of the area covered
  • Monitor end of life of machines in the assigned territory and act as a feeder channel to the sales team in buy back of machines.
  • Keep track of Inventory issued and ensure its safety and security.
  • Comply with the mandatory administration requirements including escalation process of issues to improve overall service delivery.
  • Ensure highest levels of customer satisfaction
  • To guide and coach other team members of same area to achieve key objectives. To provide technical support to other team members of same area for faster customer issue resolution.
  • Responsible for achievement of total targets of the territory which will include his as well as of his team members
  • Key Competencies :

  • Good technical knowledge and skills on the Company’s products and services. Ability to demonstrate logical thinking process to troubleshoot and leverage on materials and internal resources to resolve situations.
  • Good organizational skills and ability to set priorities and manage time effectively. Good level of customer relationship management skills.
  • Good communication, analytical, critical thinking and problem-solving skills. Customer-oriented, personable and a team player.
  • Qualifications and Experience :

  • Diploma / graduation (electrical / electronic) from govt. polytechnic college or deemed universities.
  • 3-5 years of service experience in B2B environment, preferably from MNC’s engaged in packaging / end of the line automation.
  • Previous experience in diverse industry will be preferred.

  • Should be passionate about travelling and working at industrial site of customers. Good knowledge of written & oral skills in English & Hindi.
  • Knowledge about regional languages will be preferred.

  • Should have working knowledge of MS office (Outlook, Word, PP, Excel) etc.
  • Markem-Imaje is an Equal Opportunity Employer M / F / H / V

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