Network Infrastructure SW/Application Tech Support Practitioner
Gurugram, India
22h ago

Job Description

About Accenture : Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services.

We combine unmatched experience and specialized capabilities across more than 40 industries powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.

With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.

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  • Project Role : SW / Application Tech Support Practitioner
  • Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running.
  • Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

  • Management Level : 9
  • Work Experience : 6-8 years
  • Work location : Gurugram
  • Must Have Skills : Network Infrastructure
  • Good To Have Skills : Solution Architecting
  • Job Requirements :
  • Key Responsibilities : 1 Configure and install various network devices and services example routers, switches, cisco meraki wireless, F5 load-balancers, VPN, firewalls2 Provide Level-2 / 3 support and troubleshooting to resolve issues3 Deep understanding of networking protocols example, IPSEC, HSRP, BGP, OSPF, IS-IS, 80211, 8021X4 In depth understanding of the OSI or TCP / IP model5 Good working knowledge on Cisco ISE Identity Service Engine and Cisco Prime Infrastructure PI6 Good working knowledge on Cisco ACI

    Technical Experience : 1 IT architecture, Data Center and Cloud Offering knowledge2 Relevant understanding of Key IT system areas : DC Components, NW Components3 Project Management and Knowledge of Testing flow and coverage in IT Services4 Project Management methodologies5 Knowledge of ISO20001 standard6 Ability to work with international distributed teams7 High capacity of synthesis for technical planning issues8 CCNP or higher CCIE and / or CISSP highly valued9 Managed and implemented network migrations

    Professional Attributes : 1 Problem solving attitude2 Customer management ability3 Strong leadership and Language Skills4 Advanced written and spoken English

    Educational Qualification : 1 Graduate2 Industry certifications - Project Management, Agile, Prince 2, DC Services

    Additional Information : 24x7 support


    15 years of full time education

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