Voice Agent
Tata Consultancy Services
Chennai, India
2d ago

Job Description

  • Assist customers via the inbound / outbound calls received
  • Meet required criteria for call quality standards.
  • Maintain customer relations with a high degree of internal and external customer service.
  • Possess effective problem solving skills to ensure timely problem recognition and resolution.
  • Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
  • Recording and updating customer information via the organization's internal systems
  • Resolving customer queries at first point of contact
  • Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer
  • Ensure call handling and service quality is maintained
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