IoT Service Manager
Merck KGaA
Bangalore SBS, Karnataka, India
3d ago

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  • Job Title : IoT Service Manager

    Job Location : Electronic City, Bangalore

    As an IoT service manager, you will be responsible to provide application monitoring and support of one or more services which are in production.

    You should own and drive technical and process improvements.

    Roles & Responsibilities :

    Lead a team which provides production support for a broad array of applications in IoT, AI / ML, RPA and other new technologies.

    Metrics and reporting around various areas including, but not limited to, application performance & monitoring, incident and problem management, etc.

    Lead the development and maintenance of monitoring and instrumentation capabilities for existing suite of applications.

    Establish plan for continuous improvement regarding stability and availability.

    Strong sense of ownership for the health of the applications and level of partnership with the business.

    Collaborate with technical teams to identify dependencies, coordinate activity and resolve problems.

    Document and review implementation plans, standard operating procedure for support.

    Resolve production issues within the stipulated SLA period.

    Learn new services quickly and transfer the knowledge to peers and team members.

    Drive support improvement activities on both technical and non-technical aspects of support.

    Provide guidance and leadership to support teams and peers around areas of expertise

    Review and / or create required technical documents, user guides and for applications.

    Qualifications, Skills & Experience :

    Total experience of 10+ years

    Should Have a very strong technical background in JAVA.

    Excellent professional verbal and electronic communication skills.

    Should have very good understanding on ITIL service management.

    Good experience in Resolving Tickets and Change Requests within SLA

    Experience in monitoring tools and ticketing systems.

    Prior experience in playing the role of service manager

    Able to investigate beyond the immediate problem and determine root cause.

    Able to document effectively support solutions.

    Flexibility, ability to change priorities quickly, and capacity to handle multiple tasks.

    Good To Have For This Role :

    ITIL certification

    Agile methodologies Kanban / Scrum

    Ability to setup end-to-end monitoring.

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