Job Description : Job Summary :
Job Summary :
The Cloud Ops Technician role reports to the Manager of Cloud Operations (ALTO) and provides technical support for cloud platforms and applications.
The Cloud Ops Technician is a key member of the Cloud Services team who is primarily responsible for providing support of incidents, relevant changes, and maintenance in the domain of all infrastructure, applications, technologies, processes and information related to cloud technology.
This role supports contacts from both external and internal user communities.
This role requires demonstrable expertise in supporting Microsoft Azure, working knowledge of AWS, ability to identify problems, causation, and determine and implement appropriate solutions across all cloud platforms.
Minimum Requirements :
Bachlor's Degree of IT or equivalent experience
Skills & Abilities :