Who You Are
The Learning Cisco CX Training Team seeks a Learning Consultant to drive the strategy and execution of CX Training’s CX Enablement initiatives.
Learning Cisco business is part of the Customer Experience (CX) business and enables our customers and partners in the acquisition and application of knowledge to fill critical skills gaps and adopt Cisco technologies.
This person would work closely with CX leadership and stakeholders in the region and plan and implement technical training programs.
You will be responsible for ensuring that technical enablement efforts are 100% linked to the business strategy and programs and projects are implemented flawlessly by leveraging internal teams as well as the ecosystem of learning partners.
Who You’ll Work With
In this role, you will work closely with your leadership team and in close partnership with your leadership, engage with business leaders, SPOC, and talent leaders across CX.
You would also collaborate closely with other L&D organizations within CX and Cisco as well as with support functions such as Learning Services, WPR, HR to plan and deliver training in the entire region.
Where required, you would work with stakeholders across EMEAR and AMERICAS regions to help them assess and meet their training needs.
Your program management, project management, and stakeholder management skill will be critical to the efforts to build and implement technical enablement programs.
What You’ll Do (Hiring Manager to review and update)
Build relationships across CX to drive the adoption of training.
Create and execute complex, integrated plans in close partnership with key stakeholders in the APJC region, especially Bangalore
Lead comprehensive training initiatives to propel L C business across CX.
Lead teams to create and execute complex, integrated training initiatives across L C, CX, and business unit stakeholders.
Present to and influence stakeholders to attain buy-in on technical enablement programs as well as site events.
Design and implement measurements to analyze training effectiveness
You are a high-energy self-starter, independent, leader who takes initiative with a program management mind set. You are results-
driven with a pragmatic mind set.
You can handle stress and use social know-how to get things done.
You know how to handle crisis, and how to prioritize.
You are very comfortable communicating and presenting to senior leaders across multiple Cisco functions.
You are an influencer, this role is working across multiple disciplines, be able to communicate clearly and to the point, be assertive and interactive, and have excellent social skills.
You are extremely organized and are comfortable in a rapidly changing fast paced environment.
Do not update
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
5+ years in the technology industry
Demonstrated ability to design and implement talent enablement initiatives
Deep expertise in job task analysis, competency mapping, TNA, TNI
Demonstrated ability to collaborate and build strong stakeholder relationships.
Strong program management skills, ability to work cross-functionally with a variety of stakeholders.
Exceptional leadership, writing and presentation skills; ability to leverage various types of media to tell factual stories clearly, creatively, and succinctly
Excellent communicator and collaborator / teamwork. Able to build alignment, trust and accountability across teams.
A leadership mindset, instilling a collaboration culture and valuing diversity of people and perspectives.
Strategic thinker who is also practical and pragmatic about developing today’s business.
Bachelor's Degree required
Certification in training, psychometric assessments, and Learning and Development
Why Cisco (Do not change)
At Cisco, each person brings their unique talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
We connect everything people, process, data and things and we use those connections to change our world for the better.
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results.
Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.
We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAre