Chief Customer Technology Advisor (CCTA)
salesforce.com, inc
Mumbai,India
5d ago

Job Details

The role of Chief Customer Technology Advisor (CCTA) is a customer-facing role to guide our most strategic customers and prospects on their digital transformation journeys as they respond to the challenges and opportunities of the 4th Industrial Revolution.

Working along-side the sales account team, you will be required to help customers translate their business strategy into a technology vision and roadmap to deliver realisable business outcomes.

This will require a level of business acumen, an ability to advise customers on technology solutions with a primary focus on customer and employee experience.

This role requires previous Enterprise Architecture experience to bring together a broad vision for our customers, as well as define an architecture strategy and roadmap for their adoption of Salesforce.

This position requires a senior individual with a strong blend of digital transformation, business, enterprise architecture and consultative skills.

It is an expectation of the role that this individual will be able to build meaningful connections with senior executives.

Key Responsibilities

  • Strategic Advisor - You will be aligned to a set of strategic accounts, where you will co-create the Account strategy and own the technology vision and strategy.
  • Become a trusted advisor to CIO / CTO / EA level contacts and their teams as they look to transform their business
  • Knowledge and ability to articulate key concepts in digital transformation, customer and employee experience and the application of emerging technologies.
  • Lead specific enterprise architecture engagements in key accounts. Understand the customer’s business strategy and technology needs;
  • identifying the key capabilities and technology enablers required and linking these to business outcomes

  • Be accountable for the development of business case documents, visioning proposals, enterprise architecture artefacts, solution roadmaps and executive presentations.
  • Work within a matrix-style organisation, collaborating across multiple teams and stakeholders.
  • Mentor and guide sales, pre-sales and customer resources on strategic opportunities.
  • Participation in the delivery of solution best practices, Industry reference architectures and educational sessions to existing customers, partners and to internal audiences.
  • Required Experience / Skills

  • Proven experience in creating, selling or implementing technology-based solutions
  • Ability to identify and communicate the business value of technology decisions
  • Key experience in Digital Transformation, Strategy development
  • Multi-year experience in either a software vendor or enterprise architecture disciplines
  • Excellent experience in the principles of cloud based platforms and their place in an organisations IT strategy and enterprise architecture.
  • Desired Skills

  • Familiarity with solution selling or equivalent Sales Methodologies
  • Deep experience working in one or more industries
  • Familiarity with modern Digital Operating Models and Transformation programs
  • Experience of architectural frameworks, principles and tools
  • Familiarity with design thinking and or similar frameworks
  • Familiarity with relevant industry (regional, vertical,) data privacy, security and compliance requirements for Cloud
  • About Salesforce

    Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way.

    We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work for six years running.

    The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1 / 1 / 1 model, which leverages 1% of our time, equity, and product to improve communities around the world.

    Salesforce is a team sport, and we play to win.

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