Windows Infrastructure Management - Tech Lead
Kaseya
Bangalore, India
13d ago

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Windows Infrastructure Management - Tech Lead

SPECIFIC RESPONSIBILITIES

  • Serve as primary owner for all server issues and alerts that would get triggered by the Managed Machines or internal servers
  • Perform alerts verification and then proceed with systems troubleshooting and management and close the Tickets within defined SLA as per Process.
  • Provide thorough research on customer-facing issues.
  • Update internal knowledge base of new support solutions as required
  • Proactively communicate with customers on their infrastructure management
  • Perks & Benefits

  • Act as the first point of contact for customer escalations
  • Responsible for onboarding / deployment task / activities for new / existing customer
  • Manage, mentor a team of 4-8 members
  • We take care of our family, so you can take care of yours. Kaseya offers employees comprehensive benefits and informal perks that support health, wellness, retirement savings, professional development and our ceaseless pursuit of a fun workplace.

    Perks and benefits vary by location but typically include :

    REQUIREMENTS / QUALIFICATIONS

  • Minimum work experience of 8 years
  • At least 5+ Years Relevant Server Support Experience in NOC setup / environment
  • 4 / 3-year degree in a technical discipline is a must
  • Must have full understanding and experience maintaining, managing and monitoring remote servers running Windows OS
  • Should have Proficient Knowledge in Managing and administration of Windows Server and knowledge in any of the below
  • Linux
  • Windows Shell Scripting
  • SQL Server Administration
  • Able to monitor entire infrastructure via various tools.
  • Ability to quickly and efficiently address Servers errors and alerts.
  • Competitive Compensation

    Employee Referral Program

  • The candidate must have good verbal and written communication skills
  • Must be able to communicate clearly to our customers in regards to issues
  • Open to work in 6.30pm-3.30pm IST shift
  • Strong Technical knowledge & real-time experience, with certifications in areas like Windows, Database, Linux, and Networking.
  • Microsoft / Linux / Cisco Certifications) is desired

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