Dynamic. Open. Collaborative. Rewarding. Team members describe life at Kaseya.
Listen to Oscar Romero, Senior Product Manager at Kaseya, as he explains why Kaseya is a great destination for career growth.
An organization that makes you feel heard, gives wings to your ideas and takes your career to the next level. Come join our team.
Things never get boring at Kaseya. If critical thinking and problem-solving is your forte, then this is where you belong.
Listen to Luis Quintas, Customer Success Team Manager at Kaseya, as he shares the story of his career growth with us. Join the team.
Windows Infrastructure Management - Tech Lead
Serve as primary owner for all server issues and alerts that would get triggered by the Managed Machines or internal servers
Perform alerts verification and then proceed with systems troubleshooting and management and close the Tickets within defined SLA as per Process.
Provide thorough research on customer-facing issues.
Update internal knowledge base of new support solutions as required
Proactively communicate with customers on their infrastructure management
Perks & Benefits
Act as the first point of contact for customer escalations
Responsible for onboarding / deployment task / activities for new / existing customer
Manage, mentor a team of 4-8 members
We take care of our family, so you can take care of yours. Kaseya offers employees comprehensive benefits and informal perks that support health, wellness, retirement savings, professional development and our ceaseless pursuit of a fun workplace.
Perks and benefits vary by location but typically include :
REQUIREMENTS / QUALIFICATIONS
Minimum work experience of 8 years
At least 5+ Years Relevant Server Support Experience in NOC setup / environment
4 / 3-year degree in a technical discipline is a must
Must have full understanding and experience maintaining, managing and monitoring remote servers running Windows OS
Should have Proficient Knowledge in Managing and administration of Windows Server and knowledge in any of the below
Windows Shell Scripting
SQL Server Administration
Able to monitor entire infrastructure via various tools.
Ability to quickly and efficiently address Servers errors and alerts.
Employee Referral Program
The candidate must have good verbal and written communication skills
Must be able to communicate clearly to our customers in regards to issues
Open to work in 6.30pm-3.30pm IST shift
Strong Technical knowledge & real-time experience, with certifications in areas like Windows, Database, Linux, and Networking.
Microsoft / Linux / Cisco Certifications) is desired