Concierge Executive
Mumbai, India
3d ago

The Offer

  • A role that offers a breadth of learning opportunities
  • Fantastic work culture
  • Responsibilities :

  • Cater to the needs of clients for entertainment, dining and other engagements as appropriate and provide an exceptional guest experience
  • Make reservations at local establishments upon request of the guest
  • Assist with the organization of on-site events.
  • Offer restaurant and activity recommendations and assist guests in arranging transportation and excursions
  • Act as a liaison between guests and any department necessary including the kitchen, housekeeping, etc
  • Provides information regarding area, including directions, attractions, shopping, nightlife, or recreational opportunities.
  • Acquires tickets to special events or makes reservations for clients at a variety of venues, including for dinner, recreation times (e.
  • g., golf or tennis), or spa treatments.

  • Plans and schedules special events, parties, or meetings.
  • Fulfills unusual requests such as arranging for adventure experiences and coordinating special moments for guests
  • Develops and maintains service relationships to fulfill the needs of patrons, customers, guests, or employees.
  • Create and maintain data related to payments received and other information.
  • Performs other related duties as assigned.
  • Qualifications :

  • Highly refined verbal communication skills
  • Basic knowledge of local attractions and destinations
  • 1+ years of previous customer service experience
  • Positive phone demeanor and superior written and verbal communication skills are essential
  • Must have a service oriented mindset and be capable of making every guest feel valued
  • Knowledge of basic office equipment, including printers, scanners, copiers, etc
  • Exemplify strong organizational skills and attention to detail
  • Competent working with Microsoft Office suite, including Word, Outlook and Excel
  • Possess a positive attitude and be willing to work as part of a team
  • Willing to work irregular shifts and weekends
  • Proficient in Microsoft Office Suite or related software.
  • Excellent problem-solving and critical thinking skills.
  • Must have a positive attitude with the ability to remain flexible and patient.
  • The Employer

    We are hiring for an online travel company with a team of travel experts specializing in the vacation rental industry.

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