The Offer
A role that offers a breadth of learning opportunities
Fantastic work culture
Responsibilities :
Cater to the needs of clients for entertainment, dining and other engagements as appropriate and provide an exceptional guest experience
Make reservations at local establishments upon request of the guest
Assist with the organization of on-site events.
Offer restaurant and activity recommendations and assist guests in arranging transportation and excursions
Act as a liaison between guests and any department necessary including the kitchen, housekeeping, etc
Provides information regarding area, including directions, attractions, shopping, nightlife, or recreational opportunities.
Acquires tickets to special events or makes reservations for clients at a variety of venues, including for dinner, recreation times (e.
g., golf or tennis), or spa treatments.
Plans and schedules special events, parties, or meetings.
Fulfills unusual requests such as arranging for adventure experiences and coordinating special moments for guests
Develops and maintains service relationships to fulfill the needs of patrons, customers, guests, or employees.
Create and maintain data related to payments received and other information.
Performs other related duties as assigned.
Qualifications :
Highly refined verbal communication skills
Basic knowledge of local attractions and destinations
1+ years of previous customer service experience
Positive phone demeanor and superior written and verbal communication skills are essential
Must have a service oriented mindset and be capable of making every guest feel valued
Knowledge of basic office equipment, including printers, scanners, copiers, etc
Exemplify strong organizational skills and attention to detail
Competent working with Microsoft Office suite, including Word, Outlook and Excel
Possess a positive attitude and be willing to work as part of a team
Willing to work irregular shifts and weekends
Proficient in Microsoft Office Suite or related software.
Excellent problem-solving and critical thinking skills.
Must have a positive attitude with the ability to remain flexible and patient.
The Employer
We are hiring for an online travel company with a team of travel experts specializing in the vacation rental industry.
