Partner with the Line of Business, Global Technology Infrastructure Teams and other technology teams in owning end-to-end Application decommission and Server / Asset decommission process
Coordinate with various levels of senior management and their delegates across global regions / time zones to determine the key milestones, timelines, progress, risks and dependencies
Using the various infrastructure data discovery tools, perform data analysis, and explain the Infrastructure Decommission Process and results from analysis, to relevant stakeholders
Ability to predict issues early, knowing when to escalate
Analyze Customer feedback and prepare and execute action plans to enhance Customer Experience
Generate and Track relevant MIS with regards to Decommission Pipeline, project milestone delivery, efforts invested, associated financial saves, risks and dependencies for GTI Decom Factory and other Stakeholders
Partner closely with GTI Decom Factory Application Development Teams for providing and refining tool requirements, and perform User Acceptance Testing
Bachelor's Degree in Computer Science or equivalent experience with a minimum of 8 years of professional IT experience, preferably related to application decommission projects in a Large Global Banking / Financial domain
Experience in Relationship management as Delivery Leader with deep rooted technology expertise
Strong project management skills with ability to work effectively in a team environment and adapt to a rapidly changing business environment.
Good understanding of distributed computing technologies including server hardware, storage, network, database management and AIX / Linux / UNIX Operating Systems and virtual environment
Good working knowledge of Change and incident Management
Strong understanding of Infrastructure Life Cycle Management (IMACD-process)
Good understanding in process engineering and ITIL Practices
Good working knowledge on - MS Office Suite (PowerPoint, Word, Excel, Access, Project), SharePoint
Excellent interpersonal and communication skills. Demonstrates ability to convey tailored messages, views and opinions with clarity, confidence and truthfulness
Have strong sense of ownership and organizational skills to prioritize work and meet deadlines with minimal supervision
Demonstrates a strong work ethic, committed to perfectionism and detail to deliver the highest quality output across a range of tasks
Demonstrate passion for owning customer issues as their own and providing complete resolution of the same
Demonstrates curiosity and a logical, organized and methodical approach to analyzing information
Demonstrates ability to build relationships, engage and collaborate with others, work effectively as part of a team and foster a sense of openness
Demonstrates resilience, adaptability and discipline to cope with the high levels of pressure and rapidly changing demands of JPMorgan Chase
Demonstrates drive, passion and humility to develop themselves personally and professionally through feedback and learning opportunities.
Demonstrates willingness and ability to challenge the existing order to drive change and strive for improvement.