Job Title : Technical Delivery Manager
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography.
Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business.
Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs.
Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility, then please discuss this with the hiring manager.
To lead multiple component teams in the delivery of software releases for one or more applications / products across the end-to-end software development lifecycle through the use of internal & 3rd party resources.
To build and maintain good client relationships, working closely with project managers to ensure effective delivery within the required project timescales and budget.
To build and maintain good stakeholder relationships.
What will you be doing?
Relationship Management (20%)
Develop and join the dots for the biggest BUK Transformation program of NGCB (Next Generation Consumer Banking)
Develop and maintain effective relationships with teams across the organisation, ensuring effective delivery of applications into the production environment.
Liaise with project / product managers, keeping them updated on release progress against milestones, risks, issues and finances.
Develop and maintain effective relationships with Technology team(s) to ensure changes deliver to time, cost and quality measures.
Develop and maintain effective stakeholder relationships.
Be the visible point of contact for all release content and a role model of delivery excellence for the product group
Release Management (40%)
Plan, coordinate and supervise all activities related to the design, development, testing and deployment of a quarterly release for an application product (or number of products).
Coordinate the demands of a number of projects into one delivery plan.
Responsible for scoping, planning, budgeting and forecasting of a release
Responsible for managing releases to approved budgets and commitments
Liaise with project managers to identify and engage the right resources needed to ensure the success of project(s) and / or release(s).
Maintain an aggregate view of demand to assist project manager(s) in controlling projects and reporting progress, providing input from a technology perspective.
Ensure that all governance, risk policies, procedures and compliance policies are adhered to.
Work closely with the assigned lead engineer(s) to deliver technical strategies for the application components and ensure that change projects are designed and implemented using best practice
To maintain a resource forecast that matches the aggregate demand profile.
Assist or deputise for the Product Development Manager in Supply & Demand and Risk Management for a product.
Delivery and Supplier Management (20%)
Manage and provide leadership for all resources (designers, developers, testers, etc.) across an application / product, optimising the use of other Barclays and any third party suppliers as required.
Follow the appropriate resourcing model to help deliver on cost targets
Ensure the effective development of robust, effective application / product changes for all projects within a software release.
Manage aggregate change control and configuration management for any application / product releases. Recommend appropriate way forward to key stakeholders based on outcome of impact assessments.
Assist in supplier evaluation and selection for specific application / product deliverables. Review supplier proposals for commercial value, good practice, clear understanding of work to be done and capability to execute it.
Assist in contract specification, ensuring that the work to be undertaken, quality standards, technical standards and guidelines, technical constraints and mandatory governance practices are clearly specified.
Ensure that suppliers are provided with necessary support relating to Barclays systems, technologies, strategies and standards, to enable the supplier to successfully undertake their assignment.
Review supplier deliverables ensuring that they meet the necessary standards and contractual agreements. Take action if supplier is failing on commitments.
Transition into Run / Production (10%)
Collaborate with the application support / service teams to ensure smooth transition of applications into their BAU environments.
Manage the successful delivery of application / product releases into the production environment.
Ensure that all release-related service incidents are resolved during delivery and warranty periods.
Team Leadership and Staff Development (10%)
Lead an application / product component team, assigning daily tasks and proactively identifying ways to improve processes and services.
Undertake performance development (PD) responsibility for staff, setting objectives then reviewing and assessing performance in line with a high performing organisation.
Identify development needs of staff in the team and assist them in addressing their development needs through guidance and coaching.
Contribute to operational objectives of wider team and take lead role in any organisational transformation initiatives.
Lead evaluation and review of emerging delivery methods, tools and standards. Apply new ways of working as appropriate.
Identify own development needs and proactively drive development of own capability, using all available means, to achieve world class standards.
What we’re looking for :
Software development methodologies, e.g. waterfall, agile
Awareness of leading-edge tools, techniques and services within IT
Significant experience of managing change across the software development lifecycle.
Experience of influencing and managing business and technology stakeholders
Significant experience of influencing and managing 3rd party suppliers
Significant experience of Team / People management across multiple locations
Likely to have managed a delivery of approx £1 - £5m
Financial services experience (preferred)
Large-scale blue-chip organisations such as Barclays (preferred)
Broad knowledge of Barclays Group (beneficial)
Skills that will help you in the role :
BSc degree in relevant software engineering discipline, equivalent to UK 2nd class honours (preferred).
Where will you be working?
Be More at Barclays
At Barclays, each day is about being more as a professional, and as a person. Be More Barclays’ represents our core promise to all current and future employees.
It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience.
We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances.
Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance.
Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays / who-we-are / for more details.
Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do : Respect, Integrity, Service, Excellence and Stewardship.
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
We operate with honesty, transparency and fairness in all we do.
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
We champion innovation, and use our energy, expertise and resources to make a positive difference.
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do;
our Mindset is to Empower, Challenge and Drive.
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve.
Speak up and be open to alternative viewpoints.
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.