At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work.
What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.
We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values : partner, innovate and act.
Our legacy inspires us as we forge ahead, always pushing to discover what’s next. Every day is a new opportunity to advance and grow ourselves, our company and the industry.
Some people call it an obsession, we call it a way of life.
Looking for 3 + years of experience in supporting Aruba Products and Customers
Provide pre and post sales technical and operational support to Aruba-HPE teams, customers and partners for various technologies and solutions.
Provide Case Management, Performance Management and Solution Management support
Case Management : Ensuring timely identification and resolution of reported issues
Performance Management : Ensuring optimum performance of products and features.
Solutions Management : Ensuring optimum performance of customer solutions.
Work on complex reported issues requiring in-depth fault analysis and troubleshooting including technical, operational (configuration and implementation) and network engineering.
Ability to multitask and work independently when required, with little supervision or direction
Excellent oral and written communication skills, presentation and interpersonal skills, and the ability to interface to senior levels of the organization
Formulate action plans (technical and operational) for analyzing and resolving reported issues.
Assign and ensure appropriate department is assigned resolution of reported issue.
Escalate issues as needed to ensure a timely resolution to customer reported issues.
Simulate customer issues in lab.
Participate in solution discussions and publications for knowledge base.
Provide technical cross-training to relevant groups as needed.
Participate in serviceability enhancement requirement reviews.
Work effectively in a team environment including Aruba and Customer colleagues; QA, engineers, and field organizations.
Occasionally required to travel to customer sites for troubleshooting, training purposes, business reviews.
Provide Customer Review meetings, providing technical status and recommendations
Bachelor degree in Computer Engineering or Electrical Engineering required.
Minimum of three (3) years’ experience in customer-facing Technical Support required.
Minimum of three (3) years’ experience with one or more of the following Aruba products; AOSAPs /
IAPs / Controllers, Airwave, ClearPass
Knowledge of authentication protocols and servers required.
Understanding & experience in configuring & troubleshooting VoIP protocols like SIP, SVP, H323 etc. required.
Demonstrable experience identifying areas-of-opportunity for process improvement.
Demonstrable experience in problem isolation and problem solving.
Preferred Qualifications :
Three (3) or more years’ experience in enterprise and / or service provider networking and services : planning, testing, new product / feature implementation, upgrade and support preferred.
Technical and operational experience supporting networking products and solutions with advanced expertise in network switching, routing and security highly desired.
Industry certifications like CCIE, CWNA, ACCP, ACMP, ACMX, ACDX and RHEL preferred.Radius (authentication, Authorization, Attributes, CoA, Accounting, etc.
SNMP based monitoring and AMON troubleshootingLinux installations and troubleshooting skillsTACACS (Authentication, Authorization including per-
1x (EAP-PEAP, EAP-TLS, Supplicant config, Server trust, wired / wireless differences)Network Device AAA (Experience with AAA on different switches, wlan controllers, vpn concentrators, integration with Radius solutions)Policy Enforcement (ACLs, Firewalls, dACLs, web redirection, VLAN switching)Windows Sysadmin (AD, DC, Domains / Groups, GPO)LDAP (DB structure, user / computer objects / groups)SQL (DB structure, filter creation), Strong knowledge of postgresAPI (XML, SOAP, REST)VPN (IPSEC, Policy, AAA)NAC (Posture check, NAP, Policy Framework)Networking (Routing, DNS, DHCP)Load-
Balancing (Web, DNS, and Radius LB)Strong networking experience, with sound understanding of various L2 / L3 protocolsStrong understanding of wireless concepts
Experience in network analysis & test tools like wireshark, iperf, nmap etc. preferred.
Interaction with other teams to drive resolution of hardware / software deficiencies / bugs preferred.
HPE is an equal opportunity employer / Female / Minority / Individual with Disabilities / Protected Veteran Status