Process Developer - Order Management
Genpact
Hyderabad, India
3d ago

Responsibilities

The Role demands for a highly qualified professional who can provide guidance to direct reports typically comprising of first line managers and supervisors.

Senior Manager will be responsible for all the activities related to

  • Checking various sources of PO inflow (EDI queue, Fax / email inbox) periodically
  • Entering orders in the business ERP within given TAT
  • Creating delivery note on sales orders in a timely fashion, to ensure products allocation
  • Coordinating with shipping facilities to get the product shipped to customer
  • Coordinating with carrier team to obtain periodic status of the load (pickup / in transit / delivery)
  • Coordinating with demand control team to obtain availability dates of short / unavailable items on customer’s order
  • Coordinating with customers to obtain substitutes (replacement items) of unavailable items, and share availability dates
  • Order track and trace when shipped out of the shipping facility, and share real time updates with the customer
  • Creating credit and debit memos in the event of under / over shipment on sales order
  • Communicating with customers about various process updates such as
  • Analyzing order trend of customer and raise flag if variation experienced
  • Work as a team to process any adhoc request promptly
  • Deliver quality customer service by researching and responding to all internal & external stakeholders’ inquiries quickly, effectively and professionally
  • Ability to analyze and resolve problems before escalating to the next level.
  • Qualifications

    Minimum Qualifications

  • BCOM / MCOM / MBA / BBA or any relevant qualification
  • OTC domain and worked on SAP ERP- preferably Order Mgmt
  • Strong order management skills
  • Experience in balancing customer facing role and work assessments.
  • Self-starter and have analytical, problem solving skills
  • Preferred qualifications

  • Able to nurture robust working relationships with the team, peers and clients, scheduling flexibility required
  • Overall candidate should have problem solving, macro-level research and analytics approach and good in numbers deduction process
  • Good people and customer handling skills.
  • Effective communication and interpersonal skill.
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