Associate - Operations
Gurugram, India
2d ago

We're an Autotech company leading the right to repair movement by bringing great prices, fast shipping and awesome customer service to the autoparts industry.

The Role

As an Operations Associate you will be responsible for ensuring consistency across all PartsAvatar operational activities.

This includes day-to-day maintenance of processes, regular business related updates, communication to suppliers / inter departmental groups and support to the technical support operations department.

Successful candidate will be process driven, with responsibility for delivering top notch customer experience for all orders.

He / she must be an effective communicator and have strong ownership values.

Job Title : Associate - Operations

Job Type : Full - Time

Job Location : Gurugram, Haryana

Seniority Level : Associate

Timings : 18 : 00 hrs. - 4 : 00 hrs. (Canada Shift Timings)

Working Days : 6

Job Responsibilities :

  • Maintain a positive final mile delivery experience for our online sales including order review, cancellation, backorder and response through online portal and direct contact with suppliers.
  • Cross-functional Communication and Collaboration
  • Responsible for handling day to day business operations with external and internal team members
  • Work cooperatively with warehouse teams to coordinate all logistical aspects
  • Operations-related customer experience
  • Assist with customer support operations department
  • Provide required inputs to suppliers to manage customer feedbacks
  • Develop and maintain standard operating procedure (SOP) for ecommerce operations
  • Routing tickets to right queue
  • Ideal Profile

    Preferred Qualifications :

  • Experience working in E-commerce or related field
  • Obsession with delighting customers, comfortable in a culture of continuous change and problem solving ability
  • Experience in identifying and implementing process improvements
  • Should be able to dive deep and identify the root cause of the issues and get them fixed by coordinating with different teams
  • Qualifications :

  • 2+ years of experience working in a business-to-customer shipping or ecommerce operations role
  • Experience : 2-3 years in E-commerce industry
  • Experience providing daily leadership / work direction of a team
  • Bachelor’s degree preferred
  • Knowledge of Microsoft office suite
  • Strong communication skills
  • Proficient written and oral English
  • Strong attention to detail and multi-tasking skills
  • Ability to work in a fast-paced and ever-changing environment
  • Must be comfortable working in cross-functional teams
  • What's on Offer?

  • Leadership Role
  • Fantastic work culture
  • Opportunity within a company with a solid track record of performance
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