Duty Manager
Taj Hotels
Udaipur
22d ago

Responsibilities

Staffing and Scheduling of the shift and allocation of duties.

Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.

Facilitate learning and development for all the team members of the outlet.

Performance Appraisal / Management of the staff in the department.

Operational

Maintain the Log Book and effective follow up system, Check the daily arrival list and monitor all VIP movement.

  • Ensure that the guest has a pleasant stay by supervision of;
  • Room allocation
  • Smooth Check In & Check Out
  • Special requirements of the guest
  • Co-ordinate with departments like Security and Housekeeping to ensure that all the security, hygiene and aesthetic standards of the hotel are met.

    Act as a One Point Contact for the guest, constantly interact with guests in order to solicit feedback.

    Prepare reports on Occupancy, Average rates, Reservations etc.

    Monitor daily performance and manage revenue through revenue and yield management techniques.

    Ensure through regular monitoring of Guest feedback, prompt, efficient and accurate service to all guests.

    Maintain the Guest History System and updation of all the guest profiles.

    Monitor the business of competition hotels in terms of new accounts and rates.

    Ensure that all the operational standards set for all the processes are followed.

    Co-ordinate operations with Concierge, Travel Desk or any other sub departments, through the guest cycle.

    Ensures norms, procedures and systems for safety and security of guest belongings (e.g. Lockers, Left luggage etc) are followed.

    Maintain regular contacts with corporate and individual customers, and build strong relationships with them.

    Ensure that all the statutory requirements for in house guests are met (CForms etc).

    Job Requirements

    Staffing and Scheduling of the shift and allocation of duties.

    Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.

    Facilitate learning and development for all the team members of the outlet.

    Performance Appraisal / Management of the staff in the department.

    Operational

    Maintain the Log Book and effective follow up system, Check the daily arrival list and monitor all VIP movement.

  • Ensure that the guest has a pleasant stay by supervision of;
  • Room allocation
  • Smooth Check In & Check Out
  • Special requirements of the guest
  • Co-ordinate with departments like Security and Housekeeping to ensure that all the security, hygiene and aesthetic standards of the hotel are met.

    Act as a One Point Contact for the guest, constantly interact with guests in order to solicit feedback.

    Prepare reports on Occupancy, Average rates, Reservations etc.

    Monitor daily performance and manage revenue through revenue and yield management techniques.

    Ensure through regular monitoring of Guest feedback, prompt, efficient and accurate service to all guests.

    Maintain the Guest History System and updation of all the guest profiles.

    Monitor the business of competition hotels in terms of new accounts and rates.

    Ensure that all the operational standards set for all the processes are followed.

    Co-ordinate operations with Concierge, Travel Desk or any other sub departments, through the guest cycle.

    Ensures norms, procedures and systems for safety and security of guest belongings (e.g. Lockers, Left luggage etc) are followed.

    Maintain regular contacts with corporate and individual customers, and build strong relationships with them.

    Ensure that all the statutory requirements for in house guests are met (CForms etc).

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