Purpose of Role :
Delivery Engineering is operating under modern Agile Values. We empower our teams to own end to end delivery of our products by liaising directly with our customers to meet their needs.
As Agile Teams, we strive for :
Transparency in our actions. We are honest about our progress and raise impediments that would otherwise prevent the team from delivering value.
Cross functionality. We will do whatever is required to ensure that the team delivers value.
Self-managing work styles. This is achieved by a supportive team environment with encouragement from your manager.
Quality. We strive for excellence in our Customer development and in our own self-development, with a view to continuous improvement.
A supportive and collaborative relationship with our customers. We value open communication.
As an intermediate level developer, you will be expected to take a leading role in handling service requests from customers and supporting the development of quality Gentrack products by actively contributing and collaborating with team members and other developers across teams.
Facilitating and providing as appropriate, high quality innovative solutions for the benefit of Gentrack and their customers are essential to this role.
Your success will be reflected by :
Demonstrating your ability to learn
Ability to take on mainstream tasks within the team and to proactively acquire the product and technical knowledge necessary to deliver your contributions
Active participation in all aspects of Agile software development
The successful delivery of software from your team to customers
Ability to lead workshops and designs with customers
Feedback on the quality and quantity of your technical outputs from your team, technical reviewers, Leads and Managers.
Feedback from staff you are mentoring
Successfully implementing improvements to practice and process
Being clearly aligned with Gentrack’s values, culture, and strategy
Principal Responsibilities / Accountabilities :
Operational
Analysis of customer requests
Produce solution artefacts and estimations
Peer reviews solution artefacts
Develops, maintains, deploys, and supports solutions developed through implementation life cycles
Produces relevant documentation to assist with knowledge transfer
Active participation in planning, stand-ups, estimation, retrospectives, and backlog grooming as appropriate.
Establishes strong business relationships with customers
Takes responsibility for ensuring standards and procedures are followed
Identifies and highlights relevant risk and provides resolution recommendations
Perform basic network and database tasks
Invest in personal training and development to maintain and advance your performance over time.
Consultancy
Communicates to customers in all communication channels
Provides advice to customers on the best use of Gentrack products
Able to provide advice to customer on industry best practices
Work as part of an integrated business team to achieve the best business solutions
Customer Service
Making customers and their needs a primary focus of one’s actions; developing and sustaining productive relationships
Being pro-active and accountable for adding value for customers
Compliance
To abide to the Compliance Policies and Procedures of the Company.
Occupational H&S
Take reasonable care of your own and other people’s Health & Safety in the workplace.
Report all incidents and hazards in your work or in your work environment that may be putting your or anyone else’s Health & Safety at risk promptly.
Additional Tasks
In addition to this you are required to carry out any other duties as reasonably requested by your direct line leader.
Key Relationships :
Internal Relationships
Delivery Team
External Relationships
Customers, Industry Related Organisations, Professional Bodies
Person Specification :
Experience / Knowledge (4-6 yrs)
3+ years of Commercial Software Development Experience
2+ years Knowledge of CRM and Billing Systems
Good working knowledge of relevant technologies and concepts, Enterprise Database, AWS, GIT, Web Services, CRM, Utilities industry, SDLC and Agile Methodologies
Personal Attributes
Can do attitude
A passion for excellence and a commitment to be the best
High levels of energy, sound judgement and determination to achieve with a sense of urgency
High attention to detail
Excellent relationship management and interpersonal skills
An open-minded consultative approach
Ability to give and receive positive and constructive feedback
Ability to creatively solve problems
Qualifications / Education
Bachelor’s Degree in computer science, Software Engineering or comparable professional development and commercial experience.
Specialised Skills
Programming / Software Development in COBOL / C / C++ / C# / Java
Software Testing
System Design
Data Analysis
User Experience Analysis
Innovative Thinking
Competency Description (1 Low & 5 High or NA if not applicable)
Adaptability
Performs a broad range of complex technical or professional work activities, in a variety of contexts. Investigates, defines and resolves complex problems.
Demonstrates flexibility, adaptability and focus through day to day work changes, and shifting priorities during periods of uncertainty.
Shows initiative and adapts to a changing environment. Uses experience and knowledge to identify strengths, weaknesses, opportunities, and threats.
Analytical Thinking
Understanding a situation and its pieces, analysing its make-up and reaching logical decisions on a rational basis. Understands customer requirements and able to analyse needs to determine the most logical and efficient way to achieve best business practices.
Business Acumen
Selects appropriately from applicable standards, methods, tools and applications. Demonstrates an analytical and systematic approach to problem solving.
Communicates fluently orally and in writing and can present complex technical information to both technical and non-technical audiences.
Facilitates collaboration between stakeholders who share common objectives. Plans, schedules and monitors work to meet time and quality targets and in accordance with relevant legislation and procedures.
Rapidly absorbs new technical information and applies it effectively. Has a good appreciation of the wider field of information systems, their use in relevant employment areas and how they relate to the business activities of the employer or client.
Maintains an awareness of developing technologies and their application and takes some responsibility for personal development.
Level 3
Building Partnerships
Influences team and specialist peers internally. Influences customers at account level and suppliers. Has some responsibility for the work of others and for the allocation of resources.
Participates in external activities related to own specialism. Makes decisions which influence the success of projects and team objectives.
Communication
Clearly conveying information and ideas through a variety of media in a way that engages people and helps them understand and retain the message.
Customer Focus
Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.
Level 4
Process improvement & Innovation
Improving existing conditions and processes; identifying opportunities, implementing solutions, and measuring output.
Level 4
