Sr. Analyst - IT Global Salesforce
IN Bangalore MBS
3d ago

Position Summary :

This position is responsible for serving as a technical expert of Salesforce (Sales Cloud, Service Cloud, Tableau CRM) systems responsible for design, development, implementation, deployment, and support CRM systems within the IT Team

Job Description :

Key Tasks and Deliverables :

  • Execute and perform assigned projects, enhancements activities related to Salesforce (Sales Cloud, Service Cloud, Tableau CRM) platforms to solve critical business needs
  • Managing Salesforce interfaces and experience in reconciling data between SAP and Salesforce
  • Define and adopt new development approaches and technology within related areas
  • Create and review Technical specifications and track status of all efforts
  • Respond to production application and systems problems and drive or support the analysis and remediation efforts. This includes being on call and support off-hours and holidays.
  • Perform and participate in all aspects of Adoption, including performing user needs assessment, training, user guidance / consultation, etc.
  • Willingness to learn new technologies and implement solutions
  • Willingness to work in shifts supporting worldwide, based on business need
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