Svc Info Developer III (00S46H)
DXC Technology Company
Chennai, Tamil Nadu , India
3d ago

Job Description :

Application Support SME / Lead (.NET, AZURE, SQL, VB.Net, C#)

Skill Set Requirement :

  • The candidate should have minimal of 7-10 years of experience and exposure to Application support / Maintenance in .NET and exposure to other Microsoft technologies like VB.Net, MS SQL, IIS, C#
  • Exposure & Experience in support roles supporting Windows, SQL Server, Internet Information Server
  • IIS activities like - Version of IIS, Web Config Files, IIS Log File trouble shooting, Log file parser tool, Understanding of IIS Error codes, Creation of WebSites / Virtual Directory, Binding IP’s & Certificates, Type of Certificates & Renewal of Certificates
  • Knowledge of SQL Programming (T-SQL) as well as SQL Admin - T-SQL Concepts, SQL Jobs, Replication, Log Shipping, Indexing, Locking & Concurrency, Performance Tuning, Database Mirroring, Clustering
  • Biztalk and EDI concepts
  • Basics of .Net & Cloud Computing (Azure) - Understanding of key concepts such as Web Role, Worker Role (Service roles), App Fabric Cache, Authentication mechanism, Data Synch, Hybrid Model
  • Troubleshooting configurations, basic skills to check if app is not performing or is down
  • Domain knowledge expertise in ERP Supply Chain Management (SCM), Business Intelligence (BI), Finance (FI) & Human Resources (HR) and Biztalk in added advantage
  • Experience with Supporting Apps on Mobile and Devices is advantage
  • Experience supporting Azure services and structures for SaaS, PaaS is advantage.
  • Roles and Responsibility
  • Should be flexible to work in US shift hours and 24 x 7
  • Need to manage small team and Shift schedule
  • Ability to demonstrate excellent problem solving, analytical and interpersonal skills
  • Reproduce technical problems, diagnose causes, identify temporary and long-term solutions and communicate status updates to clients.
  • Should have good Communication Skills
  • Candidate shall be familiar with ITIL process.
  • Generation of Knowledge based Article
  • Knowledge of Analyzing ticket on periodic intervals & providing action items for improvement
  • Working out improvements strategies with customer based on their working, process followed, environment used, etc.
  • Identification of Knowledge gap & suggesting training to users
  • Managing Documentation for Support
  • Reporting of Status along with SLA
  • Working with In-house quality team & ensuring quality parameters to be maintained
  • Apply
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