To successfully manage & grow the relationship with High Value customers by handling all Travel, Card & Lifestyle aspects of the services.
Ability to articulate knowledge about products, services and value proposition to customers especially high-end & luxury.
Handling customer queries regarding Fares & Ticketing and planning customer travel itineraries.
To complete travel & lifestyle reservations accurately and effectively within agreed time frames.
To pro-actively maintain regular contact with customers and to use detailed knowledge of customers lifestyle choices to offer relevant value added propositions.
Demonstrates emotional intelligence in dealing with high value customer enquiries & in probing customer to determine key requirements & to articulate product relevance