Desktop Support Engineer, Desktop Engineer
Electrobrain Modern Technologies private Limited
Pune
1d ago
source : Shine
  • Installation and configuration of Windows based operating systems (Windows Xp, Vista,7&8)
  • Software installations and troubleshooting of all types of customer oriented field problems, network setting for TCP / IP and Internet setup.
  • Trouble shooting of all types of Hardware and software applications problems.
  • Configuring & troubleshooting of Desktop / Laptops for L1 levels & Managing backup and recovery.
  • Configuring & troubleshooting of printer, scanner & LAN related issues reported by users
  • Installation and configuring of wireless Data Cards in users laptops.
  • Exposure in Active Directory user creation & deletion
  • Maintenance and Troubleshooting of connectivity problems using Ping, Trace route.
  • Trouble shooting hardware, software & networking problems.
  • User group policies creation & modification
  • Monitoring of virus issues through Symantec Endpoint Protection antivirus.
  • Regular data & mail backup of MS outlook (PST files).
  • Password creation & resetting to end users through remote
  • desktop

  • Good experience in configuring & troubleshooting of MS Outlook 2007 / 10 / 13 or Outlook Express
  • Remotely resolving application problems and network problems and mail configurations through net meeting, remote
  • sharing.

  • Resolving tickets with in the SLA which is raised from End User side.
  • Maintaining Assets through Asset Management Tools
  • Design and integrate specifications for systems
  • Participate in an on-call rotation
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