Workforce Management Supervisor
Marketing King Online Pvt Ltd
Delhi, DL, in
1d ago

Job Description

This is a remote position.

Perform continual analysis of current performance (noting recent historical trends) and conduct real-time re-forecasting to make necessary adjustments in staffing plans and coordinate with Operations teams to achieve service level goals / business objectives for a multi-site operation.

Maintain constant communication with Operations teams to coordinate needed staffing adjustments based on current and forecasted results.

Produces call volume forecasts on a daily, weekly, monthly and annual basis for multi-site operation.

Generates and evaluates staffing schedules, and ensures data updates into scheduling system. Generates short and long-term staffing models and provides recommendations based on analysis.

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