Technical Support Executive (US Process)
CTC - 3.5-4.0 lacs p.a + (4-5k p.m) night allowance
An incredibly rare opportunity for a personable, detail-obsessed, technically passionate, Technical Call Center Manager to join a high-growth start-up and see a business being built from scratch.
The role guarantees tremendous leadership and resume-building in a short time for someone looking to accelerate their career progression well ahead of the normal curve.
Location : Powai, Mumbai
Key skills :
Understanding Operating Systems like Windows 7,8,10 and MacOS.
Troubleshooting Network and Internet Issues for Clients.
Fixing Software and Drivers on Client Systems.
Understanding of Settings and Control Panel Options.
Fixing Issues in Device Manager and External Devices.
Understanding Latest Privacy Settings and Access Control in Devices.
Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc.
Excellent oral communication skills with a passion to resolve customer queries successfully and quickly.
Adept at technology to troubleshoot and ensure smooth online class experience.
Active listening skills, patience and detail obsession to maintain call logs.
Responsibilities and Duties :
Identify and resolve technical issues promptly and successfully (TAT 10 minutes).
Answer technical and service questions about the product.
Ownership for the team mission to create a 5-Star experience for every customer.
Graduate in Computer Science / IT or strong passion for devise and software tech debugging
Min. 1-3 years relevant experience
Working hours :
1am to 10am OR 8pm to 5am
6 days working
1 weekday off
Backed by reputed VCs and an award-winning management team, this is a rare opportunity for a passionate, driven hire to see a business being built from scratch and gain life-changing experience.