Technical Support Executive - Troubleshooting (1-3 yrs) Mumbai (DevOps)
Mumbai, India
3d ago
source :

Technical Support Executive (US Process)

CTC - 3.5-4.0 lacs p.a + (4-5k p.m) night allowance

An incredibly rare opportunity for a personable, detail-obsessed, technically passionate, Technical Call Center Manager to join a high-growth start-up and see a business being built from scratch.

The role guarantees tremendous leadership and resume-building in a short time for someone looking to accelerate their career progression well ahead of the normal curve.

Location : Powai, Mumbai

Key skills :

  • Understanding Operating Systems like Windows 7,8,10 and MacOS.
  • Troubleshooting Network and Internet Issues for Clients.
  • Fixing Software and Drivers on Client Systems.
  • Understanding of Settings and Control Panel Options.
  • Fixing Issues in Device Manager and External Devices.
  • Understanding Latest Privacy Settings and Access Control in Devices.
  • Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc.
  • Excellent oral communication skills with a passion to resolve customer queries successfully and quickly.
  • Adept at technology to troubleshoot and ensure smooth online class experience.
  • Active listening skills, patience and detail obsession to maintain call logs.
  • Responsibilities and Duties :

  • Identify and resolve technical issues promptly and successfully (TAT 10 minutes).
  • Answer technical and service questions about the product.
  • Ownership for the team mission to create a 5-Star experience for every customer.
  • Qualifications :

  • Graduate in Computer Science / IT or strong passion for devise and software tech debugging
  • Min. 1-3 years relevant experience
  • Working hours :

  • 1am to 10am OR 8pm to 5am
  • 6 days working
  • 1 weekday off
  • Backed by reputed VCs and an award-winning management team, this is a rare opportunity for a passionate, driven hire to see a business being built from scratch and gain life-changing experience.

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