Service Management Discipline
HSBC Group
Telangana, India, Asia Pacific
3d ago

Service Management Discipline : 0000FETL

Description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.

As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.

If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.

We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Service Manager

Business : Global Risk IT Global Risk Analytics

Role Title : Senior Consultant Specialist

Location (Country / City ) : India - Hyderabad

Principal responsibilities

  • Providing detailed technical understanding and knowledge of the specific discipline area, and associated Service Management processes (e.
  • g service quality, problem and recovery management, platform availability) and workflows

  • Oversee the resolution of problems and incidents of varying complexity to enable the operation to continue to run and deliver service effectively by eradicating recurrences with the minimum disruption to the business;
  • The role will have an operational remit to deliver against the Discipline goals, targets and service level agreements, i.
  • e. supporting Operational Production services globally.

  • Develop / implement operating procedures.
  • Follow and promote the adoption of the Discipline's best practise across all technology areas, proving functional guidance and support to stakeholders as required relating to process, methods and tools.
  • Lead and manage Service Management where appropriate, providing technical and functional support and guidance on operational processes, helping to develop core Service Management competencies and skills across the wider team.
  • Implement or ensure governance procedures and controls are in place and followed / actioned to cover operational process and workflows, service provision and the management of internal and / or external data.
  • Participate in the production of high quality management information reporting for senior and executive management;
  • Participate in Major Incident Reviews and Service Improvement Programs as required;
  • Undertake change implementations and the risk analysis of changes to meet the goal of improved platform and service;
  • Requirements

  • Considerable experience working within an IT service environment, ideally in the Financial Services sector
  • Proven experience in IT environment with exposure to help management, change, problem or release procedures
  • Experience working in a global, corporate environment
  • Understanding and experience of delivering within an Agile / DevOps environment using Jira
  • Understanding of ITIL Service Management principles, including some relevant service support experience
  • Experience of meeting key control requirements
  • Experience on Microservices architecture applications with exposure to APIs preferred
  • Personal Attributes Excellent attention to detail with a process driven and highly methodical approach Resilient, pragmatic and adaptable to changing requirements Self-starter, able to use initiative and make things happen Positive and energetic with a collaborative and team orientated approach
  • You’ll achieve more when you join HSBC.

    HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count.

    We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment.

    We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc.

    We consider all applications based on merit and suitability to the role.

    Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

    Issued By HSBC Software Development Centre

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