Sr. Field Service Engineer
Honeywell Intelligrated
Gurgaon, HARYANA, India
4d ago

Job Title : Sr Field ServiceEngineer

Description : 1.0 PRIMARYFUNCTIONS

  • Servicing. - To carry out the servicing on time with reference to the maintenanceschedule. - To troubleshoot any technical problem arises at site.
  • To assist account manager to identify any sales opportunity or improvementwork for the customer. - To submit quotation to the customer for the improvement work.
  • To assist the team leader / account manager & team manager to renew theservice contract. - To carry out the warranty servicing for the warranty jobs.
  • General - Maintain & update in-house technical literatures. - Assist in admin work and cost estimation for the sales opportunity. 2.0 RESPONSIBILITIES
  • Services HVAC Controls, Building Automation, Intelligent Fire Alarm andSecurity Access System.
  • Able to work overtime to resolve the problems at site.
  • Performs all services functions within the time-frame given.
  • Escalates the outstanding problem to the team leader for solution.
  • Carry out the assignment given by the team leader.
  • Maintains long term customer satisfaction and promotes customer delights.
  • Understands and complies with quality standard in place.
  • Understands and complies with Honeywell policies, procedures and regulations.
  • Practises safe working habits and adheres to safety regulations in theworkplace. 3.0 JOBSPECIFICATIONS 3.1 EDUCATION
  • Degree in Electronics, Electrical,Mechanical Engineering or Intelligent Building Technology. 3.2 EXPERIENCE
  • ITC with 6yrs or NTC with 8yrs experience in Controls related serviceindustry. 3.3 SKILLS / KNOWLEDGE
  • Good knowledge in HVAC, Building Management system, Fire Alarm system,Security system, and building M&E services.
  • Good knowledge of troubleshooting techniques.
  • Good communication skill, both in verbal and written.
  • Conversant with PC usage and common PC applications.
  • Basic understanding of Honeywell Product knowledge, and industry standardsand practices. 3.4 PERSONAL TRAITS
  • Able to work to meet the demands of the organisation for overtime and changesin workload.
  • Able to work with minimum supervision.
  • Able to work under pressure and adapt to different working environment.
  • Must be able apply systems knowledge as illustrated by the anticipation ofsystems changes and creation of new procedures.
  • Must have high level of initiative demonstrated by recognising a problem,resolving it, and reporting it to the supervisors.
  • Must have interpersonal skills as demonstrated by being able to work as ateam member and being co-operative with other dept. and external.
  • Exhibits and demonstrates high level of ingenuity in problems resolution.
  • Believe in customer focus culture, quality of work and continuous improvementin order to increase number of delighted customer and productivity.
  • Good interpersonal skills to work with various functional groups andcustomers.
  • Able to work independently and takes initiative to resolve issues.
  • A good team player able to work with a diversity of people.
  • Well organised and disciplined.
  • Bachelor's degree, or equivalent. Some experience in the field.
  • Previous industry experience
  • Previous technical / installation experience
  • Previous customer service experience
  • Good written and oral communication
  • Advanced Degree
  • Good presentation skills
  • Apply
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