Gainsight™ is the leader in customer success and product experience software. The Gainsight Customer Cloud offers everything your business needs to retain customers and drive growth in the age of the customer.
As the first cloud of its kind, Gainsight brings together the required technologies to deliver a superior post-sale experience, ensuring customers easily adopt products they’ve purchased and achieve their desired business outcomes in partnership with their vendor.
Gainsight joined the Vista Equity Partners portfolio in 2020.
Leading companies such as LinkedIn, Adobe, Tableau, Splunk, and Box choose Gainsight culminating in our recognition as one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc.
Magazine, and as one of 20 Great Workplaces in Tech by Fortune Magazine. Gainsight’s CEO, Nick Mehta, has been recognized as one of the Top SaaS CEOs in America and EY’s Entrepreneur of The Year.
The company has offices in California, Phoenix, St. Louis, London, and India. Gainsight is a remote-friendly workplace. Gainsight was recognized as one of the Best Work-From-Home companies in 2021 ( US) and among best mid-sized companies in India. ()
About The Role
Gainsight is building a world-class team of Engineers with a mandate to architect, design, build, scale, and maintain our cutting-edge customer intelligence repository and to apply predictive analytics’ techniques to mine the data and discover data patterns & drive insights.
If you are a great python developer (or for that matter in any major programming languages) with experience in building scalable SaaS web applications and looking for an opportunity in building world-class products using cutting edge technologies, please read on -
Experience : 1- 4 years
Location : Hyderabad
What You’ll Do Here
Provide end to end machine learning support for products
Experiment with machine learning models to meet the necessary product requirements
Be active part of the development of end to end ML engineering flow including data download, model training, scoring, monitoring and evaluation
Collaborate with other product teams and participate in the integration efforts
Monitor the model performance in production and work on creation of necessary dashboards
Work with the team in the development of the common engineering features required to provide ML support to multiple products in the company
Be responsible for and work to resolve any bugs related to the the ML areas of the concerned product
What We're Looking For
Strong knowledge of various data mining techniques and their application to different problem areas like forecasting, segmentation, churn prediction
Knowledge of Natural Language Processing and working experience in solving use-cases like sentiment analysis, text summarization and topic extraction
Proficiency in databases (SQL / Redis / Mongo)
Coding knowledge with experience in python
Exposure to product engineering and some experience in software development is preferred.
Why You’ll Love It Here
Our Attitude : We’ve created a new industry from scratch, and we’re on the fast track!
Our Leadership : We offer the leading tech solution for driving Customer Success.
Our ROI : Reduce customer churn, increase up-sell, and improve customer satisfaction.
Our Technology : Deep Salesforce.com hooks, predictive analytics, and a beautiful user interface.
Our Impact : We help our customers make millions of dollars more per year.
Our Clients : Big companies like Box, Adobe, Marketo, and many others.
Our Team : Tech all-stars from Facebook, Box, and others (and top consulting firms like BCG and McKinsey!).
Our Values : They are unique - Golden Rule, Success for All, Childlike Joy, Shoshin, and Stay Thirsty, My Friends
Our Office : If you showed up one day, you might find anything from karaoke performances to mini-golf championships.
Here are our 5 core values
Golden Rule : We believe in trusting each other, and our community by exercising reliability.
Success for All : We believe that success for our stakeholders comes with making a difference in each other’s lives.
Child-like Joy : We aspire to experience passion, optimism, and laughter in everything we do.
Shoshin : We believe in a beginner’s mind, and that learning comes from everywhere.
Stay Thirsty, My Friends : We believe in an internally-driven strive for greatness.
Individuals seeking employment at Gainsight are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.