Head of Client and Broker Engagement
New Zealand, INDIA
2d ago
source : TimesJobs

Who we are American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions.

These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers.

It includes one of the worlds most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

At AIG, our Brokers, Clients and Distribution Partners are at the heart of everything we do, from underwriting risks to processing claims.

The Client and Broker Engagement team (CBE) Leads AIGs strategic Relationship Management program, Pipeline processes and ensures AIG delivers exceptional Broker and Client engagement and technology strategies that enable AIGs businesses to achieve their goals.

AIGs Information Technology functions include application development and management, enterprise architecture, and technology risk and compliance.

About the role Reporting to the CEO New Zealand, and with a matrix report to the Head of Client & Broker Engagement, APAC, you have responsibility for managing the broker channel for both Commercial and Consumer, as well as managing the companys management relationships with clients and brokers.

This is critical to ensure AIG executes a clearly defined go-to-market distribution strategy to deliver sustained growth by segment and that we deliver on, and articulate a compelling value proposition to clients, colleagues and brokers, working in partnership, driving revenue growth and leveraging data and analytics.

Key responsibilities are listed below, however they will evolve as the CBE business model develops, and the company will require you to undertake other tasks not listed herein.

What you need to know Broker Management You will be responsible for developing (in conjunction with direct and matrix reporting Managers) and executing AIGs broker distribution strategy.

Working with defined brokers to develop profitable retention and growth strategies, including Product, industry or segment initiatives in alignment with Profit Centre Risk Appetite Broker segment driven initiatives with key National and International Brokers Account targeting and pipeline management initiatives Broker service and engagement plans incl.

regular business review meetings Joint marketing initiatives including conventions and seminars Client Management You will apply stewardship to your resources to develop and execute sales strategies which improve key client retention and penetration, including Relationship management with key clients Client seminars, conferences and other strategies to maximise client interaction Multinational Account Development You are responsible for promoting AIGs Multinational value proposition to brokers, clients and Brokers Strategic Marketing Responsible for developing and executing strategies which Develop and bolster AIGs brand with brokers and clients Develop and promote our unique selling points or differentiation Demonstrate our expertise, particularly in respect of Commercial Lines Operations You are responsible for ensuring that respective Profit Centres (Commercial & Consumer) follow regionally mandated best practices in the sales process, specifically including use of Analytics such as Salesforce and Factiva / Dow Jones.

Your operational responsibilities extend to creating and managing an inclusive relationship with colleagues in other departments, including Claims, CSG, FP&A, O&S, Legal, and any other service centre, furnishing them with such assistance as is required to enable them to perform their functions.

Team Leadership You are responsible for ensuring that your staff are competent in their role, aware of their responsibilities, and receive appropriate training and development both from yourself, HR and / or external sources to be able to execute their duties.

Your personnel responsibilities include, but are not limited to Ensure personnel are aware of their responsibilities and adequately trained to execute them Supervise personnel to ensure they are fulfilling their responsibilities Implement governance procedures to prevent personnel from failing in their duties Source and develop talent within your function to ensure adequate succession plans Coordinate technical and professional development in conjunction with HR and other providers Set KPIs and conduct performance reviews What we're looking for Leadership / Technical Strong insurance industry experience, including frontline underwriting or broking Has deep industry and market expertise, analysing trends and making decisions that lead to sustained profitable growth Sets and executes clear and robust business strategies aligned with AIG's global goals Builds strategic relationships and alliances with key external stakeholders, influencing decisions to advance the organization's objectives and enhance the growth potential of the company Represents the AIG brand internally and externally with conviction, energy and commitment.

Builds trust and confidence in the future of AIG A values-led leader with an unquestioned reputation for integrity and ethics.

  • A strong character that will inspire the trust of others, both internally and externally Solid understanding of insurance management information reports and accounts Additional experience in sales, business development or marketing preferable Strong financial acumen;
  • able to anticipate, identify, and explain the financial implications of decisions Excellent communication skills (both written and verbal) Education Hold a relative tertiary qualification

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