Looking to join an exciting industry and organization that is at the forefront of the next Tech industry transformation The transformation that is occurring within the tech industry is being accelerated by the maturity and rapid adoption of cloud computing.
This rapid adoption across organizations is changing the needs and expectations of customers in the partnership with their vendors.
Industry after industry is becoming technology-driven as software rapidly eats the world. As it spreads, so do complexity and opportunity.
The next-generation tech industry is where suppliers play an active, ongoing role in helping business customers achieve unparalleled value from their technology investments.
This expectation will require Microsoft to re-assess how it thinks about services and how to support these customers through the customer life-cycle that is focused on customer outcomes.
The vision of the Customer Support Services (CSS) organization is about being relentless in the pursuit of truly exceptional customer experiences.
We aspire to deliver to, "Deliver a customer experience that is perfect every time; an experience that is easy, insightful, and trusted.
Perfect does not mean being perfect; rather it means that we will take risks when it is the right thing to do for our customers and our business.
CSS will be unwavering in advocating for our customers, contribute deep insights to the customer lifecycle, and act as a trusted advisor improving product and service experiences across Microsoft.
We are seeking to build out the team of next generation Support Engineers in this big tech transformation. This requires an engineer who is relentlessly customer-centric, a problem-solver, strong collaborator, and risk-taker that embraces that challenger mindset.
We re looking for someone who embodies customer obsession and empathy. Someone who is adept at getting to the root of the issue, regardless of where the code base resides.
If you enjoy using technology creatively, overcoming complex technical challenges, and working as part of a team with some of the best people in the industry, then CSS is the place for you.
Come join an organization that supports work-life balance, personal & professional development, and diversity.
This organization is built around 6 Core Values that drive our every decision, and our every action.
We are seeking people that think differently and are ready to do different things to accomplish great things.
Status quo means very little in our team. This industry doesn t respect tradition, it only respects innovation.
Specifically, CSS seeks qualified professionals who :
Required Qualifications :
Preferred Technical Qualifications :