Service Delivery Analyst
Chennai , Tamil Nadu, India
1d ago

Position Type : Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired : Associate's Degree

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS, you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology.

Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Position Service Delivery Analyst

Work Location Whitefield, Bangalore / Aundh, Pune / Ambattur, Chennai / Gurgaon

Primary Skills Azure Cloud for Application Support role & Terraform with experience

Work Shift - Rotational basis

About Team & Product / Project Details :

  • Product IST Switch application, Implemented in Azure cloud service.
  • IST Switch application will act as acquiring switch and route the merchant transactions to the card network.
  • IST Mas and Clearing application is used to settle the transaction with merchants.
  • What you will be doing :

    The Sys admin Ninja will work closely with the Professional Services and Product teams to ensure SaaS Operations can exceed SLA and uptime objectives.

    IST SaaS is an L2 team, is responsible for resolving all alerts generated from monitoring tools and maintenance operating in 24 / 7 rotational shift

    What you bring :

  • 3 to 7 years’ experience supporting a high availability publicly facing product with 24 / 7 uptime and 99.9%+ SLA.
  • Programming Languages : C / C++,Python, Java, Shell Scripting, Perl, etc ( read code)
  • Operating System : RHEL (Red Hat Enterprise Linux), Linux Commands, MS Windows
  • Database : Oracle, MS SQL Joins, Views, CRUD operations
  • Cloud : Azure
  • Switching Technologies IST Switch, Narada, Base 24, Tandem, Sparrow (any one)
  • Monitoring Tools - Splunk, Ctrl M, DynaTrace, NetXMS, App Dynamics, Nagios (any one)
  • Effectively prioritize deliverables and manage workload to meet deadlines.
  • The ability to multi-task and work across a range of projects and issues with various timelines and priorities
  • Strong analytical and problem-solving skills with a high attention to detail
  • Experience Banking / Fintech domain
  • Technical Skills & Experience :

  • Experience with Databases, SQL, LDAP, and Linux / Unix.
  • Broad knowledge of architecture of enterprise level information technology hardware (e.g., WAN, LAN and computer systems and peripherals) and software platforms.
  • Deploying product features and updates on application servers ( Tomcat, WebSphere, etc.) Patching Activity
  • Good understanding of networking technologies. (VPN, Load Balancers, Firewalls, Web servers, Web Services, etc.)
  • Experience with IT infrastructure tools such as application and server monitoring, log management, IPS / IDS, vulnerability management, etc.
  • Card Network Messaging Specification Standards : ISO8583 / 87, 93 & 20002, VISA, MasterCard.
  • Adherence to PCI / DSS Security standards.
  • Devops tools / Automation
  • What We offer You :

  • A range of benefits designed to help support your lifestyle and wellbeing
  • A multi-faceted job with a broad spectrum of responsibilities
  • An international work environment and a dedicated and innovative team
  • Privacy Statement

    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

    For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

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