IT Field Technician - Bangalore
Milestone Technologies, Inc.
Bangalore
6d ago

Overview

Milestone Technologies, Inc. is seeking an IT Field Tech to assist in the management of IT operations and application support at local Uber offices.

This position is responsible for maintaining quality IT services and driving change for the business. Our goal is to deliver excellent technical and non-

technical support with outstanding customer service and timeliness. This position is part of the IT team, so candidates must be passionate about technology, highly skilled at providing amazing customer service, and have the ability to thrive in a fast paced and high-pressure environment.

Responsibilities

Act as the primary contact for all Uber internal IT support requests. Provides hardware,software, and account Service Desk support and technical education to end users on computer, mobile devices, and printers.

Troubleshoots Mac, Windows and Linux software and hardware for end users through service desk walk-ups, chat, video conference and Jira.

Troubleshoots iPhone and Android mobile phones, iPads, Mifi’s, RDK kits and other IT related hardware in-office, such as printers.

Sets up mobile phone, MDM, email, VPN, and internet access for users via secure company network. Triage, assign, resolve, or escalate all incoming tickets.

General Network troubleshooting for network connectivity issues, including digital authentication, remote access, secure Wi-

Fi and wired connectivity to the internal network. Acts as smart hands services for enterprise Tech Services teams. Procures, provisions and deploys equipment for end users Work with external vendors (ie Dell, CDW, Thresher, Arkphire, etc) Oversees the replenishment and allocation of inventory to their appropriate locations.

Onboarding administration. Prepares new hire hardware for deployment. Educates new hires on new software and technology related procedures to secure a swift onboarding process.

Performs set-ups, break-downs, and transports equipment, such as monitors on an as-needed basis for new and existing end users.

Procures AV equipment Manage AV tickets and drive resolutions through the Jira ticketing system. Break / fix resolution for AV software and hardware Examines, designs, and implements new internal procedures to improve office procedures.

Responsible for solving issues, driving enhancements, and improving support for all IT related functions on a day to day basis.

Contact and collaborate with software and hardware vendors to solve technical issues as needed.

Qualifications

Act as the primary contact for all Uber internal IT support requests. Provides hardware,software, and account Service Desk support and technical education to end users on computer, mobile devices, and printers.

Troubleshoots Mac, Windows and Linux software and hardware for end users through service desk walk-ups, chat, video conference and Jira.

Troubleshoots iPhone and Android mobile phones, iPads, Mifi’s, RDK kits and other IT related hardware in-office, such as printers.

Sets up mobile phone, MDM, email, VPN, and internet access for users via secure company network. Triage, assign, resolve, or escalate all incoming tickets.

General Network troubleshooting for network connectivity issues, including digital authentication, remote access, secure Wi-

Fi and wired connectivity to the internal network. Acts as smart hands services for enterprise Tech Services teams. Procures, provisions and deploys equipment for end users Work with external vendors (ie Dell, CDW, Thresher, Arkphire, etc) Oversees the replenishment and allocation of inventory to their appropriate locations.

Onboarding administration. Prepares new hire hardware for deployment. Educates new hires on new software and technology related procedures to secure a swift onboarding process.

Performs set-ups, break-downs, and transports equipment, such as monitors on an as-needed basis for new and existing end users.

Procures AV equipment Manage AV tickets and drive resolutions through the Jira ticketing system. Break / fix resolution for AV software and hardware Examines, designs, and implements new internal procedures to improve office procedures.

Responsible for solving issues, driving enhancements, and improving support for all IT related functions on a day to day basis.

Contact and collaborate with software and hardware vendors to solve technical issues as needed.

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