Management Trainee - Customer Service
3d ago
source : Shine
  • Monitor team members and able to provide guidance whenever needed
  • Manage the flow of day-to-day operations
  • Build reports to update the company on the team's progress
  • Rapport building with the internal & external stakeholder
  • Deal with any issues that arise during shift promptly and professionally, seeking advice from the duty manager where necessary
  • Ensure that the highest possible levels of customer service are delivered at all times
  • Assist the Manager as and when necessary to make the business run effectively and efficiently
  • Communicate clear instructions to team members
  • Qualifications we seek in you Minimum qualifications

  • Graduation in any stream except B.Tech and Technical Graduation & Law
  • Meaningful experience in Insurance Operations with Customer Service backend operations for Group Disability or Employee Benefit or Worker Compensation products including Contract management and New Business and Proposal Support
  • Relevant experience in Team Handling / people facing role. Proven track record for handling 15 to 20 resources and keeping an engaged workforce
  • Insurance knowledge and ability to understand and interpret Insurance terminology
  • Proficient with MS Excel, MS Word, MS PowerPoint
  • Preferred qualifications

  • Good analytical and problem solving skills
  • Ability to communicate verbally and through emails / Phones with businesses
  • Proven ability to build effective working relationships with clients & internal stakeholders
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