Aftersales Product Analyst
Trivandrum, IN
1d ago

Assess the existing service engineering business process and come up with solutions which as per market standards.

Learn and analyze customer business requirements.

Document and design solutions for the requirements.

Serve as a knowledge resource on division’s software products / solutions and demonstrate relevant industry / product knowledge to present software features, components, capabilities, and functionality to offer new and creative solutions to meet client needs and evolve the products / solutions.

Collaborate closely with implementation to ask fact-finding questions to gain an in-depth and comprehensive understanding of clients’ business needs, work streams and process needs and assist the implementation team in defining the software requirements.

Write test plans and conduct analysis to ensure software changes are successful; Partner closely with software development and management to collaborate on ideas / changes / resolutions as needed.

Analyze issues, determine root cause, proactively research and apply knowledge to resolve the new issues and issues of varying degrees of complexity with or without software development.

Evaluate client requests to determine appropriate action.

Determine when documentation must be created / elaborated upon. Draft initial documentation for use by technical writer.

Work directly with business teams to create requirements documents, system specifications, and initial prototypes.

Ensure that analysis and design projects stay within defined scope, budget and timeline.

Proactively research and stay abreast of market prevalent tools, industry knowledge and regulations.

Assist with the design of new modules, new programs, and enhanced functionality of existing modules and programs.

Assist the leaders on the product team to design, develop, price and successfully launch changes within the product area.

Experience & Expertise

Minimum educational requirement Graduate in engineering from a reputed institute. MBA desired.

6 to 8 years of overall experience of which 4+ years as IT product analyst

After sales service engineering, business process exposure required.

Demonstrable experience in AS-IS system and process analysis in collaboration with business teams and to-be solution recommendation in consultation with Technical architects.

Demonstrate solid communication skills with a wide range of stakeholders (both internal and external) ranging from technical to non-technical, including presentation skills and technical documentation.

Successful experience with requirements gathering / documentation, software design concepts, and database modeling.

Knowledge and understanding of the full life cycle development process including design, development, testing, implementation documentation / scripting / querying / reporting exhibiting knowledge of client’s source data and processes.

Knowledge and experience with Business Process Model and Notation (BPMN) or related software.

Proficient in Microsoft Office including but not limited to Visio and PowerPoint experience

Experience providing viable product ideas for future enhancements; including the ability to assist with strategic direction of the product.

Research, analytical, and logical thinking and reasoning skills and experience in a technical environment.

Solid organizational skills with a proven track record of prioritizing and executing on several priorities successfully.

Proven track record of successfully mentoring less experienced team members.

Ability to stay current with technology and software products and present recommendations and ideas to create efficiencies / etc.

Solid knowledge and experience creating and executing on software test plans and reports.

Good level of understanding of distributed event driven systems. Preferably experience building similar systems for a large scale business.

Good understanding of project management methodology & knowledge of Agile methodology desirable.

Automotive / Manufacturing Domain experience desirable

Strong communicator Verbal, Written and Presentation skills to the business as well as to the technical team

Stellar Business Knowledge and Solution Thinking - own what you build.

A high bar across the board - from your own contributions to the people you work with to the solutions you own.

Drive your career forward and join the company leading the technology and business evolution in the automotive industry.

Trivandrum Kerala India

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