Assistant Manager - Field Collections
Standard Chartered Bank
Delhi, India, Asia
6d ago

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities

  • Negotiate & collect Overdues from delinquent customers
  • Ensure amounts collected from the customer are deposited in the branch within the specified timeline
  • Ensure feedback from collection activity is properly updated in CACS
  • Adherence to Code of Conduct at all times
  • Timely reporting of service issues to the supervisor
  • Follow all related procedures / documentation wherever applicable
  • Timely completion of all training requirements annual refreshers, elearnings, product refreshers etc.
  • Closure of all customer escalations within applicable TAT
  • Our Ideal Candidate

  • Graduate with 2-4 years of experience with a minimum of 1 year of relevant experience
  • Good communication skills
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