Application Infrastructure Enablement Expert

Novartis AG

Hyderabad, AP, India

16d ago

Job Description

Supports Svc / Sol Operations Manager in all occurring technical topics. Operates all IT services, systems and applications and to monitor events that occur in the enterprise IT environment.

Ensures that Configuration Items (any component that needs to be managed in order to deliver an IT Service) are identified, accounted, reported, verified and audited.

Supporting activities are related with all management processes relevant to IHS including, but not limited to, configuration management, asset management, license management, capacity management, reporting, documentation management, records management, access management, compliance management, training management and knowledge management.

Deliver IT services, systems and applications to the business

Ensure adherence to quality standards as defined by the IT Organization

Ensure appropriate response to audit / ISRM assessment findings and recommendations

Define an end-to-end provisioning process facilitating automation wherever possible

Perform patch management and image management activities

Ensure standard build / image - Ensure accurate provisioning and metering of services

Provide early feedback to development team on release issues

Ensure that an up-to-date asset inventory for all technology assets is maintained and only authorized components are used

Accountable to ensure adherence with Security and Compliance policies and procedures within Technical Operations service scope

Coordinate all configuration management database changes which directly or indirectly impact production services

Ensure addition, modification or removal of any IT asset in a standard and controlled manner

Ensure that CIs are identified, accounted, reported, verified and audited

Take accountability to ensure adherence with Security and Compliance policies and procedures within Service Operations scope Additional accountabilities (optional)

Manage service data across platforms Sharepoint, SNOW and others as required

Identify new critical configuration management relevant data elements and metadata

Drive periodic documentation assessments and reviews

CI data remediation, CI quality and audit reviews

Create new automations for existing management processes and reports - Support onboarding / off boarding activities

Support training management activities including periodic reviews

Minimum requirements

Engineering Graduate or equivalent degree

ITIL Certified Business fluent in English (Written and Spoken)

Minimum 10 years of experience in service management and operations support activities

Minimum 5 years of experience with SNOW

Highly proficient with data and data analysis including manipulating data in Excel and other tools and advanced queries

Advanced knowledge of Sharepoint

Technical acumen on all the layers under integrated hosting services : cloud, virtualization, OS, database, storage, backup and middleware services

Experience of working in a GxP / SOX qualified environment

Experience of working with cross-functional and global teams including off-shore teams

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