Associate Engineer - IT
Flex
Chennai, India
2d ago
source : CareerArc Group LLC

Job Description

The Associate Engineer IT will be based in Chennai

We are looking for someone who demonstrates

Intense collaboration

Passionate customer focus

Thoughtful, fast, disciplined execution

Tenacious commitment to continuous improvement

Relentless drive to win

Here is a glimpse of what you'll do

  • Resolve Service Request Tasks , Resolve Incident Tickets (Basic and Advanced Troubleshooting).
  • Answer Customer Service Calls and resolve issues reported by Self service tool , Follow up with End Users when required by email and outbound calls.
  • Provide Training to End Users , Create and Publish KB Articles ,Map HD Proces
  • Here is some of what you'll need (required)

  • Customer Service / Technical troubleshooting Experience
  • Basic Operating System knowledge (Win 8 / 10)
  • Basic Networking knowledge
  • Basic knowledge of Email clients
  • Problem Resolution Skills
  • Customer Service Oriented
  • Good Communications Skills
  • BPO background will be an added advantage
  • Here are a few of our preferred experiences

  • Should possess minimum of 1- 3 years of work experience in Technical Support.
  • Willing to work on 24 / 7-Rotational Shift basis.
  • Job Category ITFlex does not accept unsolicited resumes from headhunters, recruitment agencies or fee based recruitment services.

    Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities.

    Flex pays for all costs associated with the application, interview or offer process, a candidate will not be asked for any payment related to these costs.

    Flex does not discriminate in employment opportunities or practices based on : age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status or any other status protected by law.

    Flex provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process.

    Please advise us of any accommodations you request to express interest in a position by e-mailing : accesibility flextronics.

    com. Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Flex will be reviewed at the e-

    mail address. Flex will contact you if it is determined that your background is a match to the required skills required for this position.

    Thank you for considering a career with Flex.

    The information we collect :

  • We may collect personal information that you choose to submit to us through the Website or otherwise provide to us. This may include your contact details;
  • information provided in online questionnaires, feedback forms, or applications for employment; and information you provide such as CV / Resume.

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  • progressing applications for employment; allowing you to choose to share web content with others or; where you represent one of our customers or suppliers, administering the business relationship with that customer or supplier.

    We will process your data in accordance with our Recruitment Privacy Notice .

    If you have any queries about the processing of your data, please contact :

    Global Data Privacy Officer :

    Email Address : chiefprivacyofficer flex.com

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