Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.
In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
Are you a Leader? Are you able to translate Microsoft’s commerce strategy and objectives into clear, discrete and executable plans for your market?
Can you compose an integrated business plan across sales, marketing, partners and field leadership? Do you love to work across multiple stakeholders to ensure that we collaborate and deliver the best customer and partner experiences possible?
Are you excited about landing these plans to realize revenue, growth, share and strategic market outcomes?
The Commerce Lead role has end-to-end accountability for the Microsoft’s new commerce strategy in the local market or area including planning, execution and governance.
This includes revenue and scorecard accountabilities and goals, as well as playing a leadership role within the subsidiary including participating in extended leadership meetings, planning and governance processes and providing data and insights that support and drive effective business prioritization and decision-making that achieve business goals.
In this role, the Commerce Lead is responsible for cross-group collaboration across segments to ensure local execution of strategies and tactics to further drive the business.
An important role of the Commerce Lead is building deep audience insights and building go-to-market strategies as well as understanding the competitive landscape and the local business opportunity and climate in their local market or area.
The Commerce Lead is the local spokesperson externally and internally for Microsoft’s commerce strategy. Finally, the Commerce Lead is on point for reporting back to Corp on the success metrics as part of the rhythm of the business process.
Apply a broad and deep understanding of customers, partners and internal groups' needs, drivers, and decision-making processes to drive new commerce transformation across all go to markets.
Influence business improvement and revenue shift by managing and effectively coaching the internal field and partners through change initiatives.
Establish and be accountable for business goals and metrics supporting new commerce revenue and customer adoption.
Identify and develop strategic relationships with internal area leadership and stakeholders for mutual success.
Lead change management virtual team and ensure each member fully understands new commerce and the role they play in landing and execution.
Be the subject matter expert for new commerce and drive awareness and excitement in the market.
Coach managers and sellers on understanding customer needs to ensure the best fit purchasing motion.
Ensure sellers are trained to transact new commerce selling motions.
Be an advocate for field and partners by providing continuous feedback to corporate teams on adoption issues, blockers, customer and partner experience issues, business opportunities and success stories.
Continually work on a scalable approach to expand new commerce messaging, across multiple channels.
8+ years of related experience
Experience managing complex projects, consulting, and leading virtual teams in cross-functional settings
Solid experience in driving change management and driving sales behaviors across complex organizations
Skills & Knowledge
Broad strategic management vision
Deep customer focus and understanding
Strong verbal and written communication skills & experience
Analytical mindset with ability to understand business metrics, customer and market trends
The ability to think differently, adapt and drive new best practices
Knowledge of Microsoft’s Commercial licensing programs, partner ecosystem, customers, sales motions etc is a plus
Bachelors degree required and / or experience in relevant fields eg : business, marketing, information technology, operations, finance.
Masters degree preferred
Desirable qualifications include formal training in Prosci Change Management, project and process management, financial accounting, business strategy and operations and / or internal controls