Incident Management - Expert
Gurugram , India
2d ago

about the role

This position requires to handle below additional activities in addition to activities under standard Incident Mgmt. Sr. Specilaist postion.

1. Act as local SPOC for distribution and tracking of MACHX internally within team.

2. Handle Incident distribution on Cisco UC platofrm and handle escalations / response on mail.

3. Act as SPOC specific to important & critical customer ( perform planned activities, other tasks as and when required).

4. Change Management- Ensure dual validation in place with engineer assignment, tracking on 4-eye policy.

about you

Expertise on Cisco IPT solution with good troubleshooting skills.

Certification on Cisco voice is a plus.

  • Excellent interpersonal and communication skills with the ability to operate in a multi-cultural and cross-functional organisation.
  • Good office automation and PC literacy skills.
  • Exceptional networking / communications background.
  • Service oriented, customer focused, and have the ability to resolve complex - problems through a calculated and methodical approach.
  • Good interpersonal skills.
  • Good time management, organizational and communication skills
  • Ability to work under pressure.
  • Ability to deal with multiple tasks.
  • Ability to coach and mentor peers and subordinates
  • Ability to lead and provide direction in resolving business critical problems at the highest organizational level.
  • Good commercial awareness.
  • Presentation / Report writing skills.
  • Ability to act as the customer representative with suppliers and vendors.
  • Ability to build relationships with peer and management levels both with clients and the company management
  • Proactive, self motivated and determined attitude.
  • Excellent problem solving skills are necessary.
  • English language proficiency required second / multiple international language(s) proficiency beneficial.
  • Experience

    Strong experience in telecommunications with 4-6 years technical

    Relevant experience should be 4-6 years


    Customer Services & Operations

    Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.

    Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.


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