Manager - Service Delivery - Security
Cisco Systems, Inc
Bangalore, Karnataka, India
1d ago

The Business Entity CX Centers provides flexible and innovative ways to help meet customer needs while improving profitability for CX Regional delivery teams.

CX Center’s highly technical global resources support customer engagements in all theaters acting as a seamless delivery partner to CX Regional teams.

The Team CX Center Security team in Bangalore is seeking a Manager to lead a team of Security Professionals in India. The ideal candidate is a results-

oriented leader, able to demonstrate teamwork and partnerships both with people reporting to him / her and his / her peers.

He / she has the ability to achieve cross-organizational influence and relevancy, has excellent people management, project management and negotiation skills and demonstrates ability to think globally.

He / she is a role model with ability to build and develop a motivated, high-performing team of Security Professionals. Role & Responsibilities The scope of responsibilities assigned to the position : Supervises activities of Security team with the responsibility for results in terms of customer service satisfaction, team development, resource management, delivery excellence and project delivery in quality and effectiveness Acts as escalation point for customers and senior Cisco management on customers' behalf Manages workload among team members, including implementation of innovative delivery management or capacity management techniques to enable profitability and quality for todays and future projects.

Assumes leadership role in the organisation and cross-functional teams to drive security service delivery and liaison with Security Business Group to improve product quality.

Identifies and works on issues that affect worldwide teams captures best practices in delivery and creates as well capture repeatable delivery methodologies Aligns with local stakeholders to drive business growth and project profitability Act as SPOC (single point of contact) for local sales team in scoping of projects and to serve needed customer requirements as part of the projects Actively participates in field and customer meetings Minimum Qualifications Master’s or MBA degree 5 years’ experience in leading teams consisting of 10-

15 members Effective people management, leadership, and conflict management skills Skilled at building high performance teams and inspiring and developing people Outstanding ability to work cross-

functionally and building business partnerships with customers Seasoned understanding of security products and solutions in Enterprise and Service Provider environment with results that show cases contributions.

  • Experienced in identifying complex issues and resolving complex problems impacting strategic direction of the organization Ability to formulate and deliver highly complex presentations Ability to communicate in English effectively both verbally and in writing;
  • other languages would be a plus

    Add to favorites
    Remove from favorites
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form